The old remotes will not work with the PMG equipment but the new PMG remotes should work with the old equipment. Let us know if you need help.
Also, as for instructions and settings, you might notice now, in the lower right hand corner of the website, a little blue circle. Click it and a pretty smart AI agent can answer many of these questions for you. We’ve fed the bot every owner’s manual we have. We’ve also fed it all 10 of my Audiophile’s Guide books so if you have setup or general HiFi questions it can answer those as well.
If it gives you any stupid answers, please copy the question and answer and post it here one the forums so I can continue to train it. Like any “person”, it needs a lot of help, guidance, and training.
I wonder how many jobs will be lost due to the introduction of AI?
Personally not a fan of AI replacing customer service. Every company I call now has an AI assistant, which wouldn’t be terribly bad if I could at least connect with a human after the AI bot can’t answer my questions, but that hasn’t been the case. AI is being used by many companies as a replacement for One on one customer service with a human.
I agree with you about not being a fan of AI replacing customer service. I do, however, like AI when it serves as a search engine on steroids. I tried the PS Audio AI by asking it what the fuse sizes were for various components. Got the answer really quick and didn’t have to search for the manual, download it, then find the specific reference in the manual.
I think this is what Paul intended to offer by introducing AI on the homepage - a quick search feature that summarizes the findings.
Thanks for the feedback. We certainly aren’t trying to replace customer service with an AI, but we are trying to build an easier, quicker path to getting answers without having to get someone on the phone or wait for an email response. Any help from you folks testing it would be appreciated.
Used the AI as a test run - definitely helpful and the ability to send the entire interaction to customer service is a really good feature. I had already gone through the manual(s) so was ahead of the AI in terms of trouble shooting but is a good beginning. Now just gotta get glitches sorted out because in my system, the PMG DAC sound is a next level for sure - especially noticed a difference with DSD from my Zen Mk3 HD.
I’ve been using the AI with help regarding auto dim of the PMG SACD Transport; like it so far. AI is automation on steroids in my professional option. I spent many years writing programs that do what “AI” does. A dictionary is created, seeded by a human. The interface, be it a GUI or CLI, old school I know, takes the human request, searches the dictionary, if it finds the answer it’s reported to said human. If no answer is found I would search for it in known data sources etc etc. Paul, when you commented for us to let you know when the AI returns gobbledygook and you , a human, will look into it , update the dictionary/add appropriate error checking it, whatever the solution is, made go hmmm sounds familiar.
Anyway…I like the AI functionality.No need for the manuals unless the electrons stop flowing. Something to be said about holding a hard-copy.
I’ve used it with a question regarding how the PMG SACD auto dim fiction works; worked as expected. My first interaction was as expected. I like the ability to get a real person if need be. Looks to be adhering to a standard approach or helping to create one, which makes traversing multiple worlds easy.
@kerosene it’s been my experience that the EULA and ToS boiler plates are low on the priority stack in a company PSAudios size. Although with LLM being part of the company processes now the aforementioned documents will percolate up the stack more than likely. Things that make you go
@gthiel@tomhail Elaborating on my question focuses on the likely vast solutions to support issues (human) members of this community have generated. When processed, these solutions could then be re-rendered but as PSA IP. This, of course, might be completely ethical and legal.
As broad questions about AI and fair use spur controversy and put copyright legal cases in motion, I couldn’t help myself from posing the question.
Thanks. Whatever are natural questions that I haven’t thought of. Challenge it and then let me know. I think of this as any sort of training. For example, when we start a new customer service person, we generally hire someone with a decent knowledge of our field or technical IP in general, but they never have any specific knowledge of our products or brand. That literally takes years of “hey, this guy asked me this question,” and I or another member of the team will explain in detail and then they add that to their knowledge base.
AI is exactly the same, it is just quicker and can more easily hold more data and examples. It natively has been trained to understand the language and the question and answer process and has a good general knowledge, but then I have to train it.
One of my missions, btw, down the road, is to also train an AI on as much as I can about what I have learned over 50 years of designing, by measurement and by ear. How different semiconductors sound and why, what to do if you hear this or you hear that. It’d be fun.
Anyway, I babble. I am going to open a separate thread here on the forums for help training the bot, so thanks for your time.
Lastly, no, we’re not feeding in this forum. There are too many conflicting thoughts and all that would wind up doing is confusing our little AI friend. I will, however, enter in good questions I see posed on these threads and then answer them myself.
I remember Woody Allen doing a really old bit and saying: “My Dad lost his job because they invented a little black box that could do everything he could do.” “But the saddest part was that my Mom went out and bought one.”
@Paul The AI summary “feature” is proof the bot is training on our posts.
I realize AI is the wild west and it’s super easy to implement but it would be cool to allow us to disable the capability. My posts are generally uninteresting but AI needs to be used with extreme prudence.
