Alert Powerplay Offline for P10


#1

Does anyone can tell me what happen on P10…

I got a mail that Unit ID 117525 Alert Powerplay Offline found this afternoon then I told a look on my P10 and found “globe” symbol turned on on Home Screen.

I tried to check on web browser by using Firefox, it can connect to P10 after typing IP address “192.168.1.14” on Firefox. I think the network connection is problem and available for P10. However Powerplay still offline when I check status via "Connect to PS GlobalNet "

P10.jpg.

Connect-to-PS-GlobalNet.jpeg


#2

Hi, Ellen

My PowerPlant has also been off-line now for almost 24 hours. I suspect the PS Audio servers are down for a bit.


#3
Elk said

Hi, Ellen

My PowerPlant has also been off-line now for almost 24 hours. I suspect the PS Audio servers are down for a bit.


lol… same thinking with you… whether problem from PS Audio servers…lol

#4

Hi Everyone,

We had to make some DNS changes this weekend which disrupted powerplay. It should be resolved now, although you may not see the changes for a bit until your Internet Service Provider receives the DNS updates. Here is a brief explanation as to why that is. Please note we don’t use NameCheap services, it was just the first concise explanation I found when Googling. If you’re still experiencing a problem with your power devices after you think or know you’ve received the DNS updates please contact our Customer Support at 720.406.8946 or support@psaudio.com. Thanks!


#5

Thank you, Kevin.

Everything is back to normal for me.