# Bridge II no longer recognized by Direct Stream Dac **URL:** \ **Category:** DACs\ **Created:** [September 2, 2017, 5:24pm UTC](https://forum.psaudio.com/t/bridge-ii-no-longer-recognized-by-direct-stream-dac/4310 "2017-09-02T17:24:53Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![wdenis11](https://avatars.discourse-cdn.com/v4/letter/w/57b2e6/32.png) [@wdenis11](https://forum.psaudio.com/u/wdenis11)\ **Post date:** [September 2, 2017, 5:24pm UTC](https://forum.psaudio.com/t/bridge-ii-no-longer-recognized-by-direct-stream-dac/4310/1 "2017-09-02T17:24:53Z")
Hello, I updated my Bridge II firmware today and afterwards, my DAC no longer recognizes the Bridge II. If I check the setup page, is shows Huron firmware for the DAC and Bridge firmware as 0.0.0.0. Any help would be greatly appreciated. Thanks, will ---
**Author:** ![Veneet](https://avatars.discourse-cdn.com/v4/letter/v/77aa72/32.png) [@Veneet](https://forum.psaudio.com/u/Veneet)\ **Post date:** [September 2, 2017, 8:03pm UTC](https://forum.psaudio.com/t/bridge-ii-no-longer-recognized-by-direct-stream-dac/4310/2 "2017-09-02T20:03:56Z")
I swear I am not trying to be funny. Have you tried turning it off and on from the back of the dac? I had to try doing it a couple of times and checking the software update and it sort of just started working. ---
**Author:** ![Paul](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.psaudio.com/paul/32/6_2.png) [@Paul](https://forum.psaudio.com/u/Paul)\ **Post date:** [September 3, 2017, 4:45am UTC](https://forum.psaudio.com/t/bridge-ii-no-longer-recognized-by-direct-stream-dac/4310/3 "2017-09-03T04:45:50Z")
He’s right. Power cycle the device and let us know. Otherwise, we’ll get our customer service people to help. ---
**Author:** ![wdenis11](https://avatars.discourse-cdn.com/v4/letter/w/57b2e6/32.png) [@wdenis11](https://forum.psaudio.com/u/wdenis11)\ **Post date:** [September 3, 2017, 8:04am UTC](https://forum.psaudio.com/t/bridge-ii-no-longer-recognized-by-direct-stream-dac/4310/4 "2017-09-03T08:04:34Z")
Hi Paul, Yes, I have cycled the power on and off several times with no change. will ---
**Author:** ![Peanut\_Butter](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.psaudio.com/peanut_butter/32/13_2.png) [@Peanut\_Butter](https://forum.psaudio.com/u/Peanut_Butter)\ **Post date:** [September 3, 2017, 10:38am UTC](https://forum.psaudio.com/t/bridge-ii-no-longer-recognized-by-direct-stream-dac/4310/5 "2017-09-03T10:38:38Z")
Mine just died last week too and is on its way back to Boulder. Try this first: 1. Shutdown the DS and unplug the power. 2. Pull the Bridge card out (you'll need to remove a retaining screw or two if you bothered to install those) and set in in a safe place. 3. Let the system sit for at least a 1/2 hour to let the static demons wander off. 4. Reseat the Bridge. 5. Plug in the power. 6. Turn the DS on. It might work. Didn't for me, but my Bridge had been acting weird for the last few weeks. Must be those cosmic rays again. -Pb ---
**Author:** ![wdenis11](https://avatars.discourse-cdn.com/v4/letter/w/57b2e6/32.png) [@wdenis11](https://forum.psaudio.com/u/wdenis11)\ **Post date:** [September 3, 2017, 5:36pm UTC](https://forum.psaudio.com/t/bridge-ii-no-longer-recognized-by-direct-stream-dac/4310/6 "2017-09-03T17:36:14Z")
OK, I’ll try that and report back. I have to get my PWD out from under my P5! ---
**Author:** ![wdenis11](https://avatars.discourse-cdn.com/v4/letter/w/57b2e6/32.png) [@wdenis11](https://forum.psaudio.com/u/wdenis11)\ **Post date:** [September 4, 2017, 9:18am UTC](https://forum.psaudio.com/t/bridge-ii-no-longer-recognized-by-direct-stream-dac/4310/7 "2017-09-04T09:18:38Z")
So I removed the Bridge II from the DAC and let it sit for 1/2 hour and then reinstalled it. Still the same outcome. Guess I’ll be sending it in for repair. ---
**Author:** ![Peanut\_Butter](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.psaudio.com/peanut_butter/32/13_2.png) [@Peanut\_Butter](https://forum.psaudio.com/u/Peanut_Butter)\ **Post date:** [September 4, 2017, 9:30am UTC](https://forum.psaudio.com/t/bridge-ii-no-longer-recognized-by-direct-stream-dac/4310/8 "2017-09-04T09:30:50Z")
Sorry about that. Drop Jeremy a line at jeremyb@psaudio.com ---
**Author:** ![jamesh](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.psaudio.com/jamesh/32/3871_2.png) [@jamesh](https://forum.psaudio.com/u/jamesh)\ **Post date:** [September 5, 2017, 7:37am UTC](https://forum.psaudio.com/t/bridge-ii-no-longer-recognized-by-direct-stream-dac/4310/9 "2017-09-05T07:37:18Z")
Hi @wdenis11 If you haven’t already reached out to Jeremy, feel free to shoot me an email at [jamesh@psaudio.com](mailto:jamesh@psaudio.com). -jamesh ---
**Author:** ![wdenis11](https://avatars.discourse-cdn.com/v4/letter/w/57b2e6/32.png) [@wdenis11](https://forum.psaudio.com/u/wdenis11)\ **Post date:** [September 5, 2017, 2:57pm UTC](https://forum.psaudio.com/t/bridge-ii-no-longer-recognized-by-direct-stream-dac/4310/10 "2017-09-05T14:57:22Z")
Hi Jamesh, Thanks, email sent. ---
**Author:** ![juacif](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.psaudio.com/juacif/32/41248_2.png) [@juacif](https://forum.psaudio.com/u/juacif)\ **Post date:** [September 6, 2017, 9:35am UTC](https://forum.psaudio.com/t/bridge-ii-no-longer-recognized-by-direct-stream-dac/4310/11 "2017-09-06T09:35:54Z")
> **wsilvio said** > > OK, I’ll try that and report back. I have to get my PWD out from under my P5! I'M having the same problem and trying to follow the instructions and hoping for the best... ...and it did not work, this after a few weeks of usage... ---
**Author:** ![juacif](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.psaudio.com/juacif/32/41248_2.png) [@juacif](https://forum.psaudio.com/u/juacif)\ **Post date:** [September 6, 2017, 10:53am UTC](https://forum.psaudio.com/t/bridge-ii-no-longer-recognized-by-direct-stream-dac/4310/12 "2017-09-06T10:53:39Z")
The only help i got from Jeremy was to talk to the Swedish dealer, thanks a lot for that help! ☹ > Huron > > Unit ID: 085967 FPGA: 0.120 > > Bootloader: 1.13 USB:00.33 > > Firmware: 2.0.2 REV: 0140 > > Bridge: 3.3.3 > Bridge II Network Audio Card > > Serial #B4-151-3430396 > > Purchase Date:August 13, 2017 > > Expiration Date:August 13, 2020 > > Purchased From:My dealer is not listed > > Days Left:1,071 > > > > DirectStream Memory Player > > Serial #PWO-A-6L100410 > > Purchase Date:December 20, 2016 > > Expiration Date:December 20, 2019 > > Purchased From:My dealer is not listed > > Days Left:834 > > > > DirectStream DAC > > Serial #apw-ds-dintsbr > > Purchase Date:July 17, 2015 > > Expiration Date:July 17, 2018 > > Purchased From:My dealer is not listed > > Days Left:313 ---
**Author:** ![Peanut\_Butter](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.psaudio.com/peanut_butter/32/13_2.png) [@Peanut\_Butter](https://forum.psaudio.com/u/Peanut_Butter)\ **Post date:** [September 6, 2017, 11:33am UTC](https://forum.psaudio.com/t/bridge-ii-no-longer-recognized-by-direct-stream-dac/4310/13 "2017-09-06T11:33:37Z")
So, is this some weird coincidence that three Bridges have died in the last week? Must have been the eclipse - the gravitational lensing beamed a focused blast of neutrinos (how else could it have hit Sweden, too?) that mangled the Bridge’s electrickity thingies. Mine’s back in Boulder now. I’m dreading the email from PSA blaming me for corrupting the Bridge by playing the new Taylor Swift song continuously for a week. ![wink](http://www.psaudio.com/wp-content/forum-smileys/sf-wink.gif "wink") BTW, @juacif, my system was set the same as yours though my Bridge II was one of the second run of beta test units and considerably older. ---
**Author:** ![juacif](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.psaudio.com/juacif/32/41248_2.png) [@juacif](https://forum.psaudio.com/u/juacif)\ **Post date:** [September 6, 2017, 12:05pm UTC](https://forum.psaudio.com/t/bridge-ii-no-longer-recognized-by-direct-stream-dac/4310/14 "2017-09-06T12:05:30Z")
Hi, are you sure you didn’t play ABBA? 🙂 ---
**Author:** ![Paul](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.psaudio.com/paul/32/6_2.png) [@Paul](https://forum.psaudio.com/u/Paul)\ **Post date:** [September 6, 2017, 1:23pm UTC](https://forum.psaudio.com/t/bridge-ii-no-longer-recognized-by-direct-stream-dac/4310/15 "2017-09-06T13:23:24Z")
> **juacif said** > > The only help i got from Jeremy was to talk to the Swedish dealer, thanks a lot for that help! ☹ That's not good. What can we help you with from here? ---
**Author:** ![JeremyBe](https://avatars.discourse-cdn.com/v4/letter/j/48db29/32.png) [@JeremyBe](https://forum.psaudio.com/u/JeremyBe)\ **Post date:** [September 6, 2017, 2:11pm UTC](https://forum.psaudio.com/t/bridge-ii-no-longer-recognized-by-direct-stream-dac/4310/16 "2017-09-06T14:11:18Z")
Hi Juacif, To review: Since your DAC is indexing the Bridge II’s firmware version and it is available as an input in the DAC we suspect the issue may be your network. If you would, please describe your network in great detail as this will help me to understand what the issue could be. Again, if none of these steps help in getting your Bridge II connected I recommend that you please contact your Distributor for service. I can get you their contact info again if you need it. As well feel free to continue to reach out to me at [jeremyb@psdaudio.com](mailto:jeremyb@psdaudio.com) for further assistance. Thanks, – Jeremy ---
**Author:** ![juacif](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.psaudio.com/juacif/32/41248_2.png) [@juacif](https://forum.psaudio.com/u/juacif)\ **Post date:** [September 6, 2017, 9:33pm UTC](https://forum.psaudio.com/t/bridge-ii-no-longer-recognized-by-direct-stream-dac/4310/17 "2017-09-06T21:33:25Z")
Hi Jeremy, thanks for the help, yes we need to check all possibilities and the network is one of them, however for me it sounds like a long shot for me since the PS Audio transport (or DirectStream Memory Player) is working and has full access to the LAN, see below, this over the same network configuration, but I will check that when I’m Back from work, late the evening 20.00 CET. The current configurations as follows: 1. ASUS RC AT-3200, connected to internet 2. WUMC710\_cisco connected to no.1 over WiFi 3. WUMC710\_cisco connected to 3.1-3 by CAT5 cables 1. Mac\_min, 2. DS Memory Player (see network details below) and 3. PWD DAC with a brand new Bridge II 4. 3.1 and 3.2 network setup works without problem and has full internet access, naturally i have swapped the cables to see if one port was down but that is not the case 5. PWD DAC + Bridge II did work for 10 days ago but does not work any longer (no changes) Rgs /Juan Host Name: TRANSPORTII Enable DHCP IP Address: 192.168.1.228 Gateway: 192.168.1.1 Subnet Mask: 255.255.255.0 Primary DNS: 192.168.1.1 Secondary DNS: 0.0.0.0 ---
**Author:** ![JeremyBe](https://avatars.discourse-cdn.com/v4/letter/j/48db29/32.png) [@JeremyBe](https://forum.psaudio.com/u/JeremyBe)\ **Post date:** [September 7, 2017, 7:33am UTC](https://forum.psaudio.com/t/bridge-ii-no-longer-recognized-by-direct-stream-dac/4310/18 "2017-09-07T07:33:58Z")
Hi Juacif, Thanks for getting me that info. Have you tried pinging your Bridge’s IP: 192.168.1.228? As well, if you have a windows computer or Andriod device you can try re-loading the firmware into your Bridge: Here is a link to the updater: [http://updates.psaudio.com/dak/BridgeTest-3.3.3.zip](http://updates.psaudio.com/dak/BridgeTest-3.3.3.zip) ``` Unzip to a temp directory Run mConnectSetup.exe In the device list click on your bridge Click update Click choose file Click on psaudio_0ug_mrt_v3.3.3_20170626.img Click open Click update Wait 10 minutes Click on refresh ``` When you bridge shows up you can reboot. If you still cannot connect please message me and I can work with your distributor to get you a replacement. Thanks - Jeremy ---
**Author:** ![juacif](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.psaudio.com/juacif/32/41248_2.png) [@juacif](https://forum.psaudio.com/u/juacif)\ **Post date:** [September 10, 2017, 7:37am UTC](https://forum.psaudio.com/t/bridge-ii-no-longer-recognized-by-direct-stream-dac/4310/19 "2017-09-10T07:37:30Z")
Hi Jeremy, thanks for all help! I had some days with too much work, so I have been "off", nevertheless I have **good news** , for some unknown reasons **it works again**! (?) I hope that the **Bridge II** will continue to work :) Regards Juan ---
**Author:** ![Elk](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.psaudio.com/elk/32/1240_2.png) [@Elk](https://forum.psaudio.com/u/Elk)\ **Post date:** [September 10, 2017, 7:39am UTC](https://forum.psaudio.com/t/bridge-ii-no-longer-recognized-by-direct-stream-dac/4310/20 "2017-09-10T07:39:22Z")
Good news! Don’t touch anything. 🙂 [Next page](https://forum.psaudio.com/t/bridge-ii-no-longer-recognized-by-direct-stream-dac/4310.md?page=2)