# Customer Service **URL:** \ **Category:** Everything Else\ **Created:** [July 11, 2020, 3:43pm UTC](https://forum.psaudio.com/t/customer-service/17924 "2020-07-11T15:43:23Z")\ **Posts on this page:** 4\ **Page:** 3
**Author:** ![aiki14](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.psaudio.com/aiki14/32/34694_2.png) [@aiki14](https://forum.psaudio.com/u/aiki14)\ **Post date:** [July 30, 2020, 6:46pm UTC](https://forum.psaudio.com/t/customer-service/17924/41 "2020-07-30T18:46:26Z")
Just to add my own experience with PS Audio customer service. I had a remote die, posted on forum and emailed company. Got prompt response to both queries and a new remote was sent to me no questions asked, (Thanks @jamesh got it today) even sent a new set of batteries. Every contact from purchasing 3 PS Audio products to this remote thing has been met with excellent service and communication. While I am sure this COVID nonsense has made it difficult my personal experience has been uniformly positive. ---
**Author:** ![jamesh](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.psaudio.com/jamesh/32/3871_2.png) [@jamesh](https://forum.psaudio.com/u/jamesh)\ **Post date:** [July 30, 2020, 6:57pm UTC](https://forum.psaudio.com/t/customer-service/17924/42 "2020-07-30T18:57:28Z")
Thanks aiki, glad it got to you safely! We are always striving to get better and more efficient, but COVID has thrown a rather large wrench into things. Really means a lot to hear some positive feedback! ---
**Author:** ![stonefree1911](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.psaudio.com/stonefree1911/32/92419_2.png) [@stonefree1911](https://forum.psaudio.com/u/stonefree1911)\ **Post date:** [July 30, 2020, 7:00pm UTC](https://forum.psaudio.com/t/customer-service/17924/43 "2020-07-30T19:00:48Z")
Not to beat a dead horse, But I have contacted PSA many times for advise and assistance on my products (all my issues were user error…) and I’ve never waited more than a day for a response, including a few directly with Paul. I know many people have many experiences, but I’ve always seen CS as a major appeal to PSA. ---
**Author:** ![grunge1000](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.psaudio.com/grunge1000/32/48722_2.png) [@grunge1000](https://forum.psaudio.com/u/grunge1000)\ **Post date:** [July 30, 2020, 7:21pm UTC](https://forum.psaudio.com/t/customer-service/17924/44 "2020-07-30T19:21:12Z")
Big kudos to PS Audio customer support and services. I just got a call from them asking how I am liking and if I have any questions concerning my last purchase. Thanks again… [Previous page](https://forum.psaudio.com/t/customer-service/17924.md?page=2)