# Directstream COAX input failure **URL:** \ **Category:** DACs\ **Created:** [December 24, 2020, 11:58pm UTC](https://forum.psaudio.com/t/directstream-coax-input-failure/20802 "2020-12-24T23:58:59Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![vadimgal](https://avatars.discourse-cdn.com/v4/letter/v/a9adbd/32.png) [@vadimgal](https://forum.psaudio.com/u/vadimgal)\ **Post date:** [December 24, 2020, 11:58pm UTC](https://forum.psaudio.com/t/directstream-coax-input-failure/20802/1 "2020-12-24T23:58:59Z")
The coax input on my Dircetstream DAC stopped working today. Does not have any other cables such as optical to check the optical input. Hooked up a second transport and got the same result. ---
**Author:** ![Vmax](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.psaudio.com/vmax/32/19896_2.png) [@Vmax](https://forum.psaudio.com/u/Vmax)\ **Post date:** [December 25, 2020, 12:04am UTC](https://forum.psaudio.com/t/directstream-coax-input-failure/20802/2 "2020-12-25T00:04:18Z")
My first new in box Direct Stream the optical did not work. But the coax did. The replacement worked ok and still does. ---
**Author:** ![Paul](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.psaudio.com/paul/32/6_2.png) [@Paul](https://forum.psaudio.com/u/Paul)\ **Post date:** [December 25, 2020, 3:09pm UTC](https://forum.psaudio.com/t/directstream-coax-input-failure/20802/3 "2020-12-25T15:09:33Z")
Sorry about that! Please reach out to our customer service team on Monday and we’ll get you fixed up. Could be a problem with the connector itself. ---
**Author:** ![vadimgal](https://avatars.discourse-cdn.com/v4/letter/v/a9adbd/32.png) [@vadimgal](https://forum.psaudio.com/u/vadimgal)\ **Post date:** [January 2, 2021, 5:31pm UTC](https://forum.psaudio.com/t/directstream-coax-input-failure/20802/4 "2021-01-02T17:31:19Z")
Hi Paul, I already contacted with service department ( twice) through Email and made two calls. So far, Chris Harden replied to me on December 30th saying that he will pass the information again to Service Department. I understand that is Christmas time, but at least to reply and give a RMA number would be nice. Thanks, Vadim.