I contacted CS several times to no avail. I sent a message asking for Ted Smith to inquire into this please. First, when playing CD’s only(2 CD players, all inputs, 7 cables tried) The Bitrate display flickers constantly between 16-20. CD’s are not 20 Bit. USB and Bridge display correctly. Ultimate CS answer was force reinstall Redcloud but failed to solve issue. It is not a huge deal since the sound is fine and that is all that really matters. I was just wondering if this is some bug or I am the first one to encounter it. This is not an upgraded unit but new stock Directstream DSD.
More importantly, obviously I did some cable swapping here. The nut with black plastic piece behind it securing the RCA for Coaxial was loose on my unit purchased 5/6/18. The gold plated “sleeve” or “ferrule” in front of the nut has now been lost. So there are exposed threads where this piece once resided. It appears that there was some white colored thread lock compound on there as well. I would greatly appreciate if someone either contacts me at the Email on this account or responds to the service ticket(same Email). Arranging to send me this piece. I can pay for it if you insist. I certainly hope I do not need to send you the entire unit for this. In which case I will just do without the sleeve over the RCA. I know PSA is a great company, encourages DIY and I think I can manage to screw that on. Just please inform me what threadlock you used if any. I have owned many of your products and do currently. I hold PSA in the highest regard for being a truly caring and ethical company. Even if you won’t send me the little part I will still be a PSA fan forever. Thank you, Todd