# Disappointed in Stellar Gain Cell DAC **URL:** \ **Category:** Forums\ **Created:** [October 29, 2026, 4:58pm UTC](https://forum.psaudio.com/t/disappointed-in-stellar-gain-cell-dac/44893 "2026-10-29T16:58:48Z")\ **Posts on this page:** 8\ **Page:** 2
**Author:** ![pkeep](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.psaudio.com/pkeep/32/281806_2.png) [@pkeep](https://forum.psaudio.com/u/pkeep)\ **Post date:** [November 3, 2026, 9:34pm UTC](https://forum.psaudio.com/t/disappointed-in-stellar-gain-cell-dac/44893/22 "2026-11-03T21:34:51Z")
True and fair enough. The thing is I live in Canada, so it will have to be dealt with here. My issue was that this was a relatively common problem and wasn’t seemly dealt with while still in production. And I did reach out to PS Audio and they told me it was out of warranty so the repair was on me. So basically to bad for you. Not only that it was my local Hifi dealer that helped me find the repair depot here in Ontario Canada. So you might want judge me before you have all of the facts. ---
**Author:** ![pkeep](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.psaudio.com/pkeep/32/281806_2.png) [@pkeep](https://forum.psaudio.com/u/pkeep)\ **Post date:** [November 3, 2026, 9:37pm UTC](https://forum.psaudio.com/t/disappointed-in-stellar-gain-cell-dac/44893/23 "2026-11-03T21:37:35Z")
I did troubleshoot the problem and my local audio dealer confirmed the balance of the right channel issue. As I stated to you already that I did reach out to PS Audio to no avail. ---
**Author:** ![pkeep](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.psaudio.com/pkeep/32/281806_2.png) [@pkeep](https://forum.psaudio.com/u/pkeep)\ **Post date:** [November 3, 2026, 9:39pm UTC](https://forum.psaudio.com/t/disappointed-in-stellar-gain-cell-dac/44893/24 "2026-11-03T21:39:02Z")
Thanks. ---
**Author:** ![pkeep](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.psaudio.com/pkeep/32/281806_2.png) [@pkeep](https://forum.psaudio.com/u/pkeep)\ **Post date:** [November 3, 2026, 9:41pm UTC](https://forum.psaudio.com/t/disappointed-in-stellar-gain-cell-dac/44893/25 "2026-11-03T21:41:41Z")
Sounds like my issue. ---
**Author:** ![duffuss](https://avatars.discourse-cdn.com/v4/letter/d/e68b1a/32.png) [@duffuss](https://forum.psaudio.com/u/duffuss)\ **Post date:** [November 3, 2026, 10:42pm UTC](https://forum.psaudio.com/t/disappointed-in-stellar-gain-cell-dac/44893/26 "2026-11-03T22:42:34Z")
As I said It hasn’t missed a beat since All the best Cheers ---
**Author:** ![tomhail](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.psaudio.com/tomhail/32/40944_2.png) [@tomhail](https://forum.psaudio.com/u/tomhail)\ **Post date:** [November 3, 2026, 10:52pm UTC](https://forum.psaudio.com/t/disappointed-in-stellar-gain-cell-dac/44893/27 "2026-11-03T22:52:16Z")
> [@pkeep](#): > > As I stated to you already that I did reach out to PS Audio to no avail I totally missed that info. I reread your above posts and still didn’t see your statement about reaching out until the last post one hour ago. Yes, you left out a lot of information initially. With the new context I can see that you were not asking for advice but rather publicly complaining and calling out PS Audio. Paul did invite you to contact him directly, did you miss that post? Lesson learned - I shall not assume that a post about an equipment problem is an invitation to render some empathy and potential advice or problem solving. Perhaps you left out much of the details of the issue intentionally as it seems to have served your purpose, complain and burn bridges. Silly me. ---
**Author:** ![pkeep](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.psaudio.com/pkeep/32/281806_2.png) [@pkeep](https://forum.psaudio.com/u/pkeep)\ **Post date:** [November 3, 2026, 11:35pm UTC](https://forum.psaudio.com/t/disappointed-in-stellar-gain-cell-dac/44893/28 "2026-11-03T23:35:52Z")
That’s was my fault. And since Paul himself commented I have reached out to him. Thank you for your help and advice. ---
**Author:** ![tomhail](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.psaudio.com/tomhail/32/40944_2.png) [@tomhail](https://forum.psaudio.com/u/tomhail)\ **Post date:** [November 4, 2026, 12:21am UTC](https://forum.psaudio.com/t/disappointed-in-stellar-gain-cell-dac/44893/29 "2026-11-04T00:21:22Z")
I do sincerely hope that you get it fixed without trouble or great expense. Being in Canada does make it more difficult to get factory service. [Previous page](https://forum.psaudio.com/t/disappointed-in-stellar-gain-cell-dac/44893.md?page=1)