# DSJ USB not working
**URL:** https://forum.psaudio.com/t/dsj-usb-not-working/17422
**Category:** Audio Components
**Created:** [June 12, 2020, 10:57am UTC](https://forum.psaudio.com/t/dsj-usb-not-working/17422 "2020-06-12T10:57:12Z")
**Posts on this page:** 18
**Page:** 1
### Author:  [@kood](https://forum.psaudio.com/u/kood)
#### Post date: [June 12, 2020, 10:57am UTC](https://forum.psaudio.com/t/dsj-usb-not-working/17422/1 "2020-06-12T10:57:12Z")
I have purchase DSJ for 3 years and very satisfied with it. But never tried its USB function. Yesterday when I pluged it with PC,MAC and Pc laptop by USB, all failed with same notification:
Setup requires that the device is plugged in…
I changed with another USB cable and made sure that the cable was fully plugged in the hole. But all were failure. PC found there was a USB machine connected but nothing happened.
Can PS help me to solve this problem?
Do I need to reset DSJ to earlier version? Now I use the latest widom version.
Thanks
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### Author:  [@kood](https://forum.psaudio.com/u/kood)
#### Post date: [June 12, 2020, 11:51am UTC](https://forum.psaudio.com/t/dsj-usb-not-working/17422/2 "2020-06-12T11:51:25Z")
By the way, I did put DSJ in USB in mode.
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### Author:  [@Terrence](https://forum.psaudio.com/u/Terrence)
#### Post date: [June 12, 2020, 1:47pm UTC](https://forum.psaudio.com/t/dsj-usb-not-working/17422/3 "2020-06-12T13:47:07Z")
I have DS DAC. Only tried to play from USB from iPad/iPhone. Never try that on PC/laptop (I do not have Mac), but find this Info below from user guide. Maybe driver update will help.
“…If you are using USB, make sure both the computer and DirectStream are connected and powered up. USB also requires a driver to operate properly. Mac and Windows 10 computers have the driver built in. Windows 7 or older PC’s require the PS Audio driver to be installed. Download the driver from our website at [http://www.psaudio.com/wp-content/uploads/2014/02/PSAudio-USBAudio2.0DriverLatest.zip](http://www.psaudio.com/wp-content/uploads/2014/02/PSAudio-USBAudio2.0DriverLatest.zip)…”
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### Author:  [@robwilgus](https://forum.psaudio.com/u/robwilgus)
#### Post date: [June 12, 2020, 6:46pm UTC](https://forum.psaudio.com/t/dsj-usb-not-working/17422/4 "2020-06-12T18:46:54Z")
What connection method were you using previously and what player are you using on the PC’s?
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### Author:  [@jamesh](https://forum.psaudio.com/u/jamesh)
#### Post date: [June 12, 2020, 9:00pm UTC](https://forum.psaudio.com/t/dsj-usb-not-working/17422/5 "2020-06-12T21:00:08Z")
How long is the cables you’re trying to use? The computers might not be recognizing it because the cable is too long.
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### Author:  [@robwilgus](https://forum.psaudio.com/u/robwilgus)
#### Post date: [June 12, 2020, 9:29pm UTC](https://forum.psaudio.com/t/dsj-usb-not-working/17422/6 "2020-06-12T21:29:38Z")
Depending on how he had it connected previously it may just be a matter of switching to the PS Audio USB driver in his player.
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### Author:  [@kood](https://forum.psaudio.com/u/kood)
#### Post date: [June 13, 2020, 12:08am UTC](https://forum.psaudio.com/t/dsj-usb-not-working/17422/7 "2020-06-13T00:08:49Z")
The cable is only 1.5 meter long. The problem is I can’t install the USB windows driver on my pc, DSJ told me no device found.
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### Author:  [@tedsmith](https://forum.psaudio.com/u/tedsmith)
#### Post date: [June 13, 2020, 12:47am UTC](https://forum.psaudio.com/t/dsj-usb-not-working/17422/8 "2020-06-13T00:47:54Z")
Tho I haven’t done this with recent Windows 10 releases this should still be relevant:
> **[How to fix USB connectivity issues with DACs](https://www.psaudio.com/ps_how/how-to-fix-usb-connectivity-issues-with-dacs/)**
>
> It is important on a Windows computer to install the PS Audio driver before connecting the PS Audio DAC. During the install process you will be asked to connect the intended DAC for the PC to recognize. If this process has not been followed, it...
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### Author:  [@kood](https://forum.psaudio.com/u/kood)
#### Post date: [June 13, 2020, 8:44am UTC](https://forum.psaudio.com/t/dsj-usb-not-working/17422/9 "2020-06-13T08:44:29Z")
I have done exactly as “How to fix…”,but can’t get the driver to install.All ended with"
Setup requires that the device is plugged in. Please connect the device you want to install and make sure it is turned on. If your device is currently connected, please unplug and replug it."
But my pc system did notice a USB device connected.
So maybe PS can send me decompressed USB driver files for me to manually install the USB driver.
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### Author:  [@tedsmith](https://forum.psaudio.com/u/tedsmith)
#### Post date: [June 13, 2020, 3:34pm UTC](https://forum.psaudio.com/t/dsj-usb-not-working/17422/10 "2020-06-13T15:34:06Z")
The PS Audio USB driver is in the downloads section:
[https://www.psaudio.com/wp-content/uploads/2019/10/PSAudio\_USB\_ASIO.exe](https://www.psaudio.com/wp-content/uploads/2019/10/PSAudio_USB_ASIO.exe)
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### Author:  [@kood](https://forum.psaudio.com/u/kood)
#### Post date: [June 13, 2020, 10:35pm UTC](https://forum.psaudio.com/t/dsj-usb-not-working/17422/11 "2020-06-13T22:35:20Z")
I downloaded the USB driver,but the installation package didn’t allow me to go on as it didn’t found USB device plugged. But my system noted USB device was plugged.
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### Author:  [@tedsmith](https://forum.psaudio.com/u/tedsmith)
#### Post date: [June 13, 2020, 10:38pm UTC](https://forum.psaudio.com/t/dsj-usb-not-working/17422/12 "2020-06-13T22:38:11Z")
You may need to call PS Audio support (or email them) but if you follow the instructions I linked to above using this download you will probably be fine. Don’t skip any step.
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### Author:  [@kood](https://forum.psaudio.com/u/kood)
#### Post date: [June 14, 2020, 1:46am UTC](https://forum.psaudio.com/t/dsj-usb-not-working/17422/13 "2020-06-14T01:46:48Z")
Thanks. Maybe I should try Matrix X-SPDIF 2 to skip this USB. From reviews of this forum,this is quite good option.
regards
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### Author:  [@crazycliff](https://forum.psaudio.com/u/crazycliff)
#### Post date: [June 9, 2022, 5:40pm UTC](https://forum.psaudio.com/t/dsj-usb-not-working/17422/14 "2022-06-09T17:40:25Z")
Mine does the same thing asio is not recognized in audervana was told usb needed update but pc does not see DSJ, IT Still plays pcm but i want dsd my 900 hundred dollar dac plays all formats with out a bit of trouble makes no sense
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### Author:  [@jamesh](https://forum.psaudio.com/u/jamesh)
#### Post date: [June 9, 2022, 6:31pm UTC](https://forum.psaudio.com/t/dsj-usb-not-working/17422/15 "2022-06-09T18:31:00Z")
I’m a little confused here. You mention the PC doesn’t recognize the DAC but you’re still able to play PCM files?
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### Author:  [@crazycliff](https://forum.psaudio.com/u/crazycliff)
#### Post date: [June 9, 2022, 6:49pm UTC](https://forum.psaudio.com/t/dsj-usb-not-working/17422/16 "2022-06-09T18:49:48Z")
When using Audirvana and selecting asio ps audio DsJ is not found if you select wasapi or kernel streaming its available ,but only displays pcm as the output from kernel or wasapi ,hope that clears things up
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### Author:  [@jamesh](https://forum.psaudio.com/u/jamesh)
#### Post date: [June 9, 2022, 9:30pm UTC](https://forum.psaudio.com/t/dsj-usb-not-working/17422/17 "2022-06-09T21:30:02Z")
Hmm, I’m not an Audirvana expert so I can’t say for sure what’s going on. Have you tried any other SW and tried to select the asio driver?
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### Author:  [@crazycliff](https://forum.psaudio.com/u/crazycliff)
#### Post date: [June 9, 2022, 9:39pm UTC](https://forum.psaudio.com/t/dsj-usb-not-working/17422/18 "2022-06-09T21:39:52Z")
Well tell me what you use what are those settings, i have tried j river but cant even figure that out without some guidance ,ill admit im kinda p.c Stupid, but ive got great ears for great audio.i have tried the smple tidal app on th p.c. but still no dsd ,windows media player, no dsd maybe i should try roon again