Gain Cell


#1

Have issue with Gain Cell and Stellar amp shutting down while playing JRiver files. All components are connected to a Power Premier. Does not happen with any other sources. Any ideas?


#2

Hi IRA,

Thanks for reaching out to us about this and sorry to hear that you are having this trouble.

Clearly this is not supposed to happen.

Can you confirm that you are using the USB input with JRiver?

As well have you tested the other inputs?

Also, does the unit shut off immediately upon playback or after playback has started?

Finally, we will need your shipping address and serial number if the unit needs to come in for service so it’s a good idea to please reach out to me directly at jeremyb@psaudio.com

I’ll be happy to provide assistance for you.

Thanks,

  • Jeremy