# I registered my P12 but Powerplay says nothing registered? **URL:** \ **Category:** Power Components\ **Created:** [October 4, 2021, 4:00am UTC](https://forum.psaudio.com/t/i-registered-my-p12-but-powerplay-says-nothing-registered/25512 "2021-10-04T04:00:31Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Julius](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.psaudio.com/julius/32/265_2.png) [@Julius](https://forum.psaudio.com/u/Julius)\ **Post date:** [October 4, 2021, 4:00am UTC](https://forum.psaudio.com/t/i-registered-my-p12-but-powerplay-says-nothing-registered/25512/1 "2021-10-04T04:00:31Z")
I received my P12 on September 24th and registered it on the 30th but still nothing shows as registered under powerplay? Does this just take activation from someone at PS Audio? No worries just mainly curious. My evaluation trial has been setback by issues with my ML Classic ESL’s but initial thoughts are, there’s something happening here!!! ---
**Author:** ![Serhan](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.psaudio.com/serhan/32/192329_2.png) [@Serhan](https://forum.psaudio.com/u/Serhan)\ **Post date:** [October 4, 2021, 8:01am UTC](https://forum.psaudio.com/t/i-registered-my-p12-but-powerplay-says-nothing-registered/25512/2 "2021-10-04T08:01:35Z")
> [@Julius](#): > > Does this just take activation from someone at PS Audio? No, not usually. However, @jamesh has helped with a few cases where PowerPlay did not show a registered device. ---
**Author:** ![NipperDog](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.psaudio.com/nipperdog/32/179189_2.png) [@NipperDog](https://forum.psaudio.com/u/NipperDog)\ **Post date:** [October 4, 2021, 3:40pm UTC](https://forum.psaudio.com/t/i-registered-my-p12-but-powerplay-says-nothing-registered/25512/3 "2021-10-04T15:40:55Z")
Out of curiosity, I just checked mine. It shows a power cable that I bought in '18 but not the Stellar P3 or Direct Stream DAC that I had also purchased from the PS Audio website. I know I registered both of those products. 🤷‍♂️ ---
**Author:** ![jamesh](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.psaudio.com/jamesh/32/3871_2.png) [@jamesh](https://forum.psaudio.com/u/jamesh)\ **Post date:** [October 4, 2021, 4:25pm UTC](https://forum.psaudio.com/t/i-registered-my-p12-but-powerplay-says-nothing-registered/25512/4 "2021-10-04T16:25:54Z")
I’ll get with the web team to make sure it’s all good. You should see it pop up on PP in the next day or two. ---
**Author:** ![jamesh](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.psaudio.com/jamesh/32/3871_2.png) [@jamesh](https://forum.psaudio.com/u/jamesh)\ **Post date:** [October 4, 2021, 4:34pm UTC](https://forum.psaudio.com/t/i-registered-my-p12-but-powerplay-says-nothing-registered/25512/5 "2021-10-04T16:34:56Z")
They got on it quick and it should be showing up properly now. ---
**Author:** ![NipperDog](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.psaudio.com/nipperdog/32/179189_2.png) [@NipperDog](https://forum.psaudio.com/u/NipperDog)\ **Post date:** [October 4, 2021, 4:50pm UTC](https://forum.psaudio.com/t/i-registered-my-p12-but-powerplay-says-nothing-registered/25512/6 "2021-10-04T16:50:59Z")
Please have them update mine too, James. 😁 ---
**Author:** ![jamesh](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.psaudio.com/jamesh/32/3871_2.png) [@jamesh](https://forum.psaudio.com/u/jamesh)\ **Post date:** [October 4, 2021, 6:50pm UTC](https://forum.psaudio.com/t/i-registered-my-p12-but-powerplay-says-nothing-registered/25512/7 "2021-10-04T18:50:01Z")
No prob Vac, they should both be in there now. ---
**Author:** ![NipperDog](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.psaudio.com/nipperdog/32/179189_2.png) [@NipperDog](https://forum.psaudio.com/u/NipperDog)\ **Post date:** [October 4, 2021, 6:56pm UTC](https://forum.psaudio.com/t/i-registered-my-p12-but-powerplay-says-nothing-registered/25512/8 "2021-10-04T18:56:08Z")
They absolutely are, James! As always, thanks for being there for us. ---
**Author:** ![Julius](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.psaudio.com/julius/32/265_2.png) [@Julius](https://forum.psaudio.com/u/Julius)\ **Post date:** [October 4, 2021, 10:38pm UTC](https://forum.psaudio.com/t/i-registered-my-p12-but-powerplay-says-nothing-registered/25512/9 "2021-10-04T22:38:23Z")
Yep I see it now, thank you very much! ---
**Author:** ![ducati0000](https://avatars.discourse-cdn.com/v4/letter/d/4da419/32.png) [@ducati0000](https://forum.psaudio.com/u/ducati0000)\ **Post date:** [October 15, 2021, 5:40pm UTC](https://forum.psaudio.com/t/i-registered-my-p12-but-powerplay-says-nothing-registered/25512/10 "2021-10-15T17:40:07Z")
On a side note I was gifted the PS 9000 and I did all the registration but shows no where I use the globalnet to log into account so I can do setting online…Is there a new link?. ---
**Author:** ![jamesh](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.psaudio.com/jamesh/32/3871_2.png) [@jamesh](https://forum.psaudio.com/u/jamesh)\ **Post date:** [October 15, 2021, 5:46pm UTC](https://forum.psaudio.com/t/i-registered-my-p12-but-powerplay-says-nothing-registered/25512/11 "2021-10-15T17:46:27Z")
Welcome Ducati, sadly when we updated the PowerPlay site in the last year, the PP 9000’s hardware no longer supports PowerPlay. Sorry for the inconvenience. ---
**Author:** ![ducati0000](https://avatars.discourse-cdn.com/v4/letter/d/4da419/32.png) [@ducati0000](https://forum.psaudio.com/u/ducati0000)\ **Post date:** [October 15, 2021, 5:47pm UTC](https://forum.psaudio.com/t/i-registered-my-p12-but-powerplay-says-nothing-registered/25512/12 "2021-10-15T17:47:05Z")
Damn…its a great unit. ---
**Author:** ![Elk](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.psaudio.com/elk/32/1240_2.png) [@Elk](https://forum.psaudio.com/u/Elk)\ **Post date:** [October 15, 2021, 6:50pm UTC](https://forum.psaudio.com/t/i-registered-my-p12-but-powerplay-says-nothing-registered/25512/13 "2021-10-15T18:50:38Z")
Welcome, @ducati0000 ! I am sorry for the news. (I have three Ducatis. 🙂 ) ---
**Author:** ![ducati0000](https://avatars.discourse-cdn.com/v4/letter/d/4da419/32.png) [@ducati0000](https://forum.psaudio.com/u/ducati0000)\ **Post date:** [October 15, 2021, 7:12pm UTC](https://forum.psaudio.com/t/i-registered-my-p12-but-powerplay-says-nothing-registered/25512/14 "2021-10-15T19:12:05Z")
Me one 1999 Monster dark. ---
**Author:** ![Elk](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.psaudio.com/elk/32/1240_2.png) [@Elk](https://forum.psaudio.com/u/Elk)\ **Post date:** [October 15, 2021, 7:22pm UTC](https://forum.psaudio.com/t/i-registered-my-p12-but-powerplay-says-nothing-registered/25512/15 "2021-10-15T19:22:02Z")
Excellent! ---
**Author:** ![ducati0000](https://avatars.discourse-cdn.com/v4/letter/d/4da419/32.png) [@ducati0000](https://forum.psaudio.com/u/ducati0000)\ **Post date:** [October 24, 2021, 11:58pm UTC](https://forum.psaudio.com/t/i-registered-my-p12-but-powerplay-says-nothing-registered/25512/16 "2021-10-24T23:58:36Z")
Wondering my front touchscreen stop working.I tried reset button but it didnt do anything.everything is working though…Any ideas whats causing this? ---
**Author:** ![Elk](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.psaudio.com/elk/32/1240_2.png) [@Elk](https://forum.psaudio.com/u/Elk)\ **Post date:** [October 25, 2021, 12:09am UTC](https://forum.psaudio.com/t/i-registered-my-p12-but-powerplay-says-nothing-registered/25512/17 "2021-10-25T00:09:56Z")
I suggest powering down and unplugging the unit for an hour or so. Often this type of full reboot helps. ---
**Author:** ![ducati0000](https://avatars.discourse-cdn.com/v4/letter/d/4da419/32.png) [@ducati0000](https://forum.psaudio.com/u/ducati0000)\ **Post date:** [October 25, 2021, 12:46am UTC](https://forum.psaudio.com/t/i-registered-my-p12-but-powerplay-says-nothing-registered/25512/18 "2021-10-25T00:46:47Z")
Elk dont you ever sleep?..What does the reset button do on the back where you need a pen to push it?.I unplug it and see what happens. ---
**Author:** ![jamesh](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.psaudio.com/jamesh/32/3871_2.png) [@jamesh](https://forum.psaudio.com/u/jamesh)\ **Post date:** [October 25, 2021, 1:48am UTC](https://forum.psaudio.com/t/i-registered-my-p12-but-powerplay-says-nothing-registered/25512/19 "2021-10-25T01:48:03Z")
The button that’s labeled as reset is the circuit breaker in the back. That won’t actually reset anything. rebooting it with the rear power switch may help. ---
**Author:** ![Palouse](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.psaudio.com/palouse/32/93521_2.png) [@Palouse](https://forum.psaudio.com/u/Palouse)\ **Post date:** [October 25, 2021, 1:49am UTC](https://forum.psaudio.com/t/i-registered-my-p12-but-powerplay-says-nothing-registered/25512/20 "2021-10-25T01:49:28Z")
It’s Elk season up here, and in Colorado too I assume. He’s gotta stay extra vigilant! [Next page](https://forum.psaudio.com/t/i-registered-my-p12-but-powerplay-says-nothing-registered/25512.md?page=2)