# Matrix driver install issues on Windows 10 laptop (Solved)

**URL:** <https://forum.psaudio.com/t/matrix-driver-install-issues-on-windows-10-laptop-solved/21013>\
**Category:** Accessories and Tweaks\
**Created:** [January 4, 2021, 6:14am UTC](https://forum.psaudio.com/t/matrix-driver-install-issues-on-windows-10-laptop-solved/21013 "2021-01-04T06:14:17Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Lkdog](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.psaudio.com/lkdog/32/78772_2.png) [@Lkdog](https://forum.psaudio.com/u/Lkdog)\
**Post date:** [January 4, 2021, 6:14am UTC](https://forum.psaudio.com/t/matrix-driver-install-issues-on-windows-10-laptop-solved/21013/1 "2021-01-04T06:14:17Z")

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Sorry if this is covered somewhere in the long thread, but I have done a few searches and come up empty.

I picked up a Matrix to try out.  
**Going Win10 laptop\>USB cable\> Matrix\>HDMI cable\> PS DS i2S input 1**

Installed latest drivers from Matrix website.  
Followed the install steps.

**Says “USB device not recognized”.**

It **does not show up** in Windows Device Manager.

It does show up in Jriver as Matrix ASIO device, but will not play.

In the Matrix Audio Control panel in Windows it says no devices connected.

I have all of the dipswitches set to OFF.  
Using the USB cable that came with the Matrix for now.

Any ideas here?

Thanks.

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<div class="post-metadata">

**Author:** ![Lkdog](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.psaudio.com/lkdog/32/78772_2.png) [@Lkdog](https://forum.psaudio.com/u/Lkdog)\
**Post date:** [January 4, 2021, 6:22am UTC](https://forum.psaudio.com/t/matrix-driver-install-issues-on-windows-10-laptop-solved/21013/2 "2021-01-04T06:22:20Z")

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Never mind.

Tried different USB cable and it is working now.

Live and learn…