# no audio after direct stream ugrade **URL:** \ **Category:** DACs\ **Created:** [January 3, 2015, 12:51pm UTC](https://forum.psaudio.com/t/no-audio-after-direct-stream-ugrade/1852 "2015-01-03T12:51:54Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![cwadin](https://avatars.discourse-cdn.com/v4/letter/c/97f17d/32.png) [@cwadin](https://forum.psaudio.com/u/cwadin)\ **Post date:** [January 3, 2015, 12:51pm UTC](https://forum.psaudio.com/t/no-audio-after-direct-stream-ugrade/1852/1 "2015-01-03T12:51:54Z")
I just upgraded to direct stream from MKii and no audio sw is up to date and bridge seems to work shows album art and progress indicator work but no audio Tried USB but is the USB driver installer does not recognize device, checked all cables and power supply all seems fine Also the display does not show the Gear symbol so no way to check FW version. Any suggestions appreciated ---
**Author:** ![cwadin](https://avatars.discourse-cdn.com/v4/letter/c/97f17d/32.png) [@cwadin](https://forum.psaudio.com/u/cwadin)\ **Post date:** [January 3, 2015, 1:03pm UTC](https://forum.psaudio.com/t/no-audio-after-direct-stream-ugrade/1852/2 "2015-01-03T13:03:54Z")
just realized display is not the latest version so it seems updated sw did not install any suggestions ---
**Author:** ![cwadin](https://avatars.discourse-cdn.com/v4/letter/c/97f17d/32.png) [@cwadin](https://forum.psaudio.com/u/cwadin)\ **Post date:** [January 3, 2015, 1:13pm UTC](https://forum.psaudio.com/t/no-audio-after-direct-stream-ugrade/1852/3 "2015-01-03T13:13:57Z")
at this point I am assuming the sw will not install downloaded latest and used update process but it just goes to init screen and shows older menu screen ---
**Author:** ![dennis](https://avatars.discourse-cdn.com/v4/letter/d/e56c9b/32.png) [@dennis](https://forum.psaudio.com/u/dennis)\ **Post date:** [January 3, 2015, 1:32pm UTC](https://forum.psaudio.com/t/no-audio-after-direct-stream-ugrade/1852/4 "2015-01-03T13:32:22Z")
> **cwadin said** I just upgraded to direct stream from MKii and no audio sw is up to date and bridge seems to work shows album art and progress indicator work but no audio > > Tried USB but is the USB driver installer does not recognize device, checked all cables and power supply all seems fine > > Also the display does not show the Gear symbol so no way to check FW version. > > Any suggestions appreciated it looks like your upgrade did not work correctly. It sounds like you are still running PWD software on the display. Try downloading the latest DS firmware and installing it. That should fix you problem. Dennis ---
**Author:** ![cwadin](https://avatars.discourse-cdn.com/v4/letter/c/97f17d/32.png) [@cwadin](https://forum.psaudio.com/u/cwadin)\ **Post date:** [January 3, 2015, 1:58pm UTC](https://forum.psaudio.com/t/no-audio-after-direct-stream-ugrade/1852/5 "2015-01-03T13:58:20Z")
tried to update with latest sw unit just powers up without updating I have a second direct stream and never had this issue ---
**Author:** ![dennis](https://avatars.discourse-cdn.com/v4/letter/d/e56c9b/32.png) [@dennis](https://forum.psaudio.com/u/dennis)\ **Post date:** [January 3, 2015, 2:19pm UTC](https://forum.psaudio.com/t/no-audio-after-direct-stream-ugrade/1852/6 "2015-01-03T14:19:02Z")
> **cwadin said** tried to update with latest sw unit just powers up without updating I have a second direct stream and never had this issue I can't seem to upload code to our ftp server today. I have a force load uploader for you to try, but it looks like we can't try it until monday. If you email me at dennis@psaudio.com I can try to send it to you. Dennis ---
**Author:** ![dennis](https://avatars.discourse-cdn.com/v4/letter/d/e56c9b/32.png) [@dennis](https://forum.psaudio.com/u/dennis)\ **Post date:** [January 3, 2015, 2:48pm UTC](https://forum.psaudio.com/t/no-audio-after-direct-stream-ugrade/1852/7 "2015-01-03T14:48:33Z")
> **cwadin said** tried to update with latest sw unit just powers up without updating I have a second direct stream and never had this issue here try this http://updates.psaudio.com/dak/DS121-9999.zip ---
**Author:** ![cwadin](https://avatars.discourse-cdn.com/v4/letter/c/97f17d/32.png) [@cwadin](https://forum.psaudio.com/u/cwadin)\ **Post date:** [January 3, 2015, 2:51pm UTC](https://forum.psaudio.com/t/no-audio-after-direct-stream-ugrade/1852/8 "2015-01-03T14:51:29Z")
thanks will try it now ---
**Author:** ![cwadin](https://avatars.discourse-cdn.com/v4/letter/c/97f17d/32.png) [@cwadin](https://forum.psaudio.com/u/cwadin)\ **Post date:** [January 3, 2015, 3:01pm UTC](https://forum.psaudio.com/t/no-audio-after-direct-stream-ugrade/1852/9 "2015-01-03T15:01:33Z")
same behavior power light blinks 3-4 times and unit powers up without updating ---
**Author:** ![dennis](https://avatars.discourse-cdn.com/v4/letter/d/e56c9b/32.png) [@dennis](https://forum.psaudio.com/u/dennis)\ **Post date:** [January 3, 2015, 3:03pm UTC](https://forum.psaudio.com/t/no-audio-after-direct-stream-ugrade/1852/10 "2015-01-03T15:03:21Z")
> **cwadin said** same behavior power light blinks 3-4 times and unit powers up without updating Sounds like your unit is having an issue. Call Alex at PS Audio on monday. Dennis ---
**Author:** ![cwadin](https://avatars.discourse-cdn.com/v4/letter/c/97f17d/32.png) [@cwadin](https://forum.psaudio.com/u/cwadin)\ **Post date:** [January 3, 2015, 3:18pm UTC](https://forum.psaudio.com/t/no-audio-after-direct-stream-ugrade/1852/11 "2015-01-03T15:18:13Z")
Will do thanks for trying ---
**Author:** ![dennis](https://avatars.discourse-cdn.com/v4/letter/d/e56c9b/32.png) [@dennis](https://forum.psaudio.com/u/dennis)\ **Post date:** [January 3, 2015, 3:27pm UTC](https://forum.psaudio.com/t/no-audio-after-direct-stream-ugrade/1852/12 "2015-01-03T15:27:32Z")
Make sure the SD card is not write protected(unlocked). That might cause it not to load. Dennis