# Non functioning P15 **URL:** \ **Category:** Power Components\ **Created:** [December 4, 2023, 6:00pm UTC](https://forum.psaudio.com/t/non-functioning-p15/35902 "2023-12-04T18:00:03Z")\ **Posts on this page:** 20\ **Page:** 2
**Author:** ![Elk](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.psaudio.com/elk/32/1240_2.png) [@Elk](https://forum.psaudio.com/u/Elk)\ **Post date:** [December 9, 2023, 5:15pm UTC](https://forum.psaudio.com/t/non-functioning-p15/35902/25 "2023-12-09T17:15:40Z")
I use Google to search the forum; e.g., site:psaudio.com enya One can then take advantage of Google’s search functions. ---
**Author:** ![jazznut](https://avatars.discourse-cdn.com/v4/letter/j/b5e925/32.png) [@jazznut](https://forum.psaudio.com/u/jazznut)\ **Post date:** [December 9, 2023, 6:36pm UTC](https://forum.psaudio.com/t/non-functioning-p15/35902/27 "2023-12-09T18:36:16Z")
Yes that’s what I did, too, after recognizing that there’s no option to search for terms or logical combinations here. ---
**Author:** ![Elk](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.psaudio.com/elk/32/1240_2.png) [@Elk](https://forum.psaudio.com/u/Elk)\ **Post date:** [December 9, 2023, 6:45pm UTC](https://forum.psaudio.com/t/non-functioning-p15/35902/28 "2023-12-09T18:45:42Z")
We know this is untrue as nearly all arrive in perfect condition when shipped to others. Hence the mystery. ---
**Author:** ![Jazznut47](https://avatars.discourse-cdn.com/v4/letter/j/a87d85/32.png) [@Jazznut47](https://forum.psaudio.com/u/Jazznut47)\ **Post date:** [December 9, 2023, 7:14pm UTC](https://forum.psaudio.com/t/non-functioning-p15/35902/29 "2023-12-09T19:14:19Z")
I t tried to power up the replacement P15 again today and the same issue. It doesn’t get past initializing and the home screen just shows five red receptacles. It just continues to say initializing across the top of the screen. I tried this with two different cables. The icons on the touchscreen are unresponsive. I sent photos to James and Aaron at PS Audio and I’ll see what they have to say. As I stated before, the packaging in both units seem to be excellent with no external damage noted. ---
**Author:** ![Elk](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.psaudio.com/elk/32/1240_2.png) [@Elk](https://forum.psaudio.com/u/Elk)\ **Post date:** [December 9, 2023, 7:27pm UTC](https://forum.psaudio.com/t/non-functioning-p15/35902/30 "2023-12-09T19:27:59Z")
Sorry to hear it remains nonfunctional. ☹ ---
**Author:** ![lonson](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.psaudio.com/lonson/32/249792_2.png) [@lonson](https://forum.psaudio.com/u/lonson)\ **Post date:** [December 9, 2023, 8:07pm UTC](https://forum.psaudio.com/t/non-functioning-p15/35902/31 "2023-12-09T20:07:41Z")
I wonder about the SD card, inserted upside down perhaps, maybe that makes a difference? Unsure, not at home at the moment to check with mine. ---
**Author:** ![Jazznut47](https://avatars.discourse-cdn.com/v4/letter/j/a87d85/32.png) [@Jazznut47](https://forum.psaudio.com/u/Jazznut47)\ **Post date:** [December 9, 2023, 8:33pm UTC](https://forum.psaudio.com/t/non-functioning-p15/35902/32 "2023-12-09T20:33:27Z")
Isn’t the purpose of the SD card to be used only when there is a firmware update for the P 15. It is not required for the unit to work properly. I did try inserting the SD card anyway to see if that made a difference.It inserted easily the correct way, and there was no change ---
**Author:** ![lonson](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.psaudio.com/lonson/32/249792_2.png) [@lonson](https://forum.psaudio.com/u/lonson)\ **Post date:** [December 9, 2023, 9:04pm UTC](https://forum.psaudio.com/t/non-functioning-p15/35902/33 "2023-12-09T21:04:04Z")
Yes, but if it was inserted improperly the unit might look for software not there–idk, was just putting a possibility out there. ---
**Author:** ![luca.pelliccioli](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.psaudio.com/luca.pelliccioli/32/93681_2.png) [@luca.pelliccioli](https://forum.psaudio.com/u/luca.pelliccioli)\ **Post date:** [December 9, 2023, 9:18pm UTC](https://forum.psaudio.com/t/non-functioning-p15/35902/34 "2023-12-09T21:18:59Z")
Had the same issue. An internal board replacement fixed the problem in a few minutes. Let PSA staff driving you to a solution. ---
**Author:** ![Jazznut47](https://avatars.discourse-cdn.com/v4/letter/j/a87d85/32.png) [@Jazznut47](https://forum.psaudio.com/u/Jazznut47)\ **Post date:** [December 9, 2023, 9:35pm UTC](https://forum.psaudio.com/t/non-functioning-p15/35902/35 "2023-12-09T21:35:04Z")
Luca, I read about your situation. I know you had multiple problems but eventually got things sorted. Hope you’re enjoying your system. ---
**Author:** ![luca.pelliccioli](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.psaudio.com/luca.pelliccioli/32/93681_2.png) [@luca.pelliccioli](https://forum.psaudio.com/u/luca.pelliccioli)\ **Post date:** [December 9, 2023, 9:39pm UTC](https://forum.psaudio.com/t/non-functioning-p15/35902/36 "2023-12-09T21:39:22Z")
Thanks! I went through different routes at the end but always found a great customer service from PSA. ---
**Author:** ![Paul](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.psaudio.com/paul/32/6_2.png) [@Paul](https://forum.psaudio.com/u/Paul)\ **Post date:** [December 10, 2023, 2:25pm UTC](https://forum.psaudio.com/t/non-functioning-p15/35902/37 "2023-12-10T14:25:19Z")
That is correct. The SD card is not required. ---
**Author:** ![paul172](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.psaudio.com/paul172/32/290439_2.png) [@paul172](https://forum.psaudio.com/u/paul172)\ **Post date:** [December 10, 2023, 7:15pm UTC](https://forum.psaudio.com/t/non-functioning-p15/35902/38 "2023-12-10T19:15:23Z")
So much for the audiophile SD card tweak. ---
**Author:** ![Jazznut47](https://avatars.discourse-cdn.com/v4/letter/j/a87d85/32.png) [@Jazznut47](https://forum.psaudio.com/u/Jazznut47)\ **Post date:** [January 4, 2024, 8:58pm UTC](https://forum.psaudio.com/t/non-functioning-p15/35902/39 "2024-01-04T20:58:36Z")
Third time a charm. After receiving two P15s that failed to initialize I was prepared to move on. Emailed with James and decided to give it one more shot and the 3rd P15 delivered to me worked properly. I’ve had it in my system for two weeks, and I’m very pleased with the performance. I have very poor power up where I live with the incoming THD always over 6%. The P 15 has improved the clarity of my system and definitely blacker backgrounds. Very pleased with the upgrade. I felt James was excellent to work with always quickly responding to my emails and trying to work out the best possible solution to make me happy. ---
**Author:** ![falling\_leaves](https://avatars.discourse-cdn.com/v4/letter/f/a9adbd/32.png) [@falling\_leaves](https://forum.psaudio.com/u/falling_leaves)\ **Post date:** [January 4, 2024, 9:09pm UTC](https://forum.psaudio.com/t/non-functioning-p15/35902/40 "2024-01-04T21:09:59Z")
Did PSA tell you what happened to the other two? Could be just really bad luck, but I’m curious since it’s back to back failures. ---
**Author:** ![Jazznut47](https://avatars.discourse-cdn.com/v4/letter/j/a87d85/32.png) [@Jazznut47](https://forum.psaudio.com/u/Jazznut47)\ **Post date:** [January 4, 2024, 9:28pm UTC](https://forum.psaudio.com/t/non-functioning-p15/35902/41 "2024-01-04T21:28:07Z")
James said on the first unit the cable between the IO board and the display had come loose. He said they do have clips which are to help secure it but obviously they came loose. I don’t know about the second unit yet. I emailed James and he is away till January 8 so I’ll follow up when he returns. ---
**Author:** ![tony22](https://avatars.discourse-cdn.com/v4/letter/t/f04885/32.png) [@tony22](https://forum.psaudio.com/u/tony22)\ **Post date:** [January 5, 2024, 12:37am UTC](https://forum.psaudio.com/t/non-functioning-p15/35902/42 "2024-01-05T00:37:19Z")
> [@tony22](#): > > @Jazznut47, I’m not sure you want to try this, but it has been known in unusual shipping circumstances that a particular cable inside the unit can “shake loose”. If you feel like pulling the top cover, it may be worth a look. Take all the usual precautions if you do - unplug the unit, wait some time for any storage devices to discharge… Cough cough… 😁 ---
**Author:** ![weedeewop](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.psaudio.com/weedeewop/32/190064_2.png) [@weedeewop](https://forum.psaudio.com/u/weedeewop)\ **Post date:** [January 5, 2024, 9:32pm UTC](https://forum.psaudio.com/t/non-functioning-p15/35902/43 "2024-01-05T21:32:48Z")
Is that directed at PS Audio as well, as well it should be. ---
**Author:** ![Baldy](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.psaudio.com/baldy/32/223847_2.png) [@Baldy](https://forum.psaudio.com/u/Baldy)\ **Post date:** [January 5, 2024, 10:18pm UTC](https://forum.psaudio.com/t/non-functioning-p15/35902/44 "2024-01-05T22:18:24Z")
It seems like a bit of RTV silicone or a small cable tie applied during assembly would prevent a lot of those “came unplugged during shipping” issues. Especially with the state of consumer shipping choices today. ---
**Author:** ![Vmax](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.psaudio.com/vmax/32/19896_2.png) [@Vmax](https://forum.psaudio.com/u/Vmax)\ **Post date:** [January 5, 2024, 11:48pm UTC](https://forum.psaudio.com/t/non-functioning-p15/35902/45 "2024-01-05T23:48:45Z")
Silicone in board assembly soldering areas can be a major issue. If used later in processes strict board cleaning processes and testing for silicone residue is a must to ensure reliability of class products. If I had a commercial product house for consumer goods I would try to avoiding it use. . [Previous page](https://forum.psaudio.com/t/non-functioning-p15/35902.md?page=1) [Next page](https://forum.psaudio.com/t/non-functioning-p15/35902.md?page=3)