# P20 unresponsibe to remote **URL:** \ **Category:** Power Components\ **Created:** [April 14, 2019, 2:21pm UTC](https://forum.psaudio.com/t/p20-unresponsibe-to-remote/10350 "2019-04-14T14:21:25Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![jvvita](https://avatars.discourse-cdn.com/v4/letter/j/e56c9b/32.png) [@jvvita](https://forum.psaudio.com/u/jvvita)\ **Post date:** [April 14, 2019, 2:21pm UTC](https://forum.psaudio.com/t/p20-unresponsibe-to-remote/10350/1 "2019-04-14T14:21:25Z")
After upgrading to firmware 1.23, my P20 is unresponsive to the remote. Is anyone else experiencing this? Already hard reseted, to no avail ---
**Author:** ![cardri](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.psaudio.com/cardri/32/2201_2.png) [@cardri](https://forum.psaudio.com/u/cardri)\ **Post date:** [April 14, 2019, 3:11pm UTC](https://forum.psaudio.com/t/p20-unresponsibe-to-remote/10350/2 "2019-04-14T15:11:53Z")
Upgraded to 1.22 a few weeks ago and everything is working fantastic: remote, and no display or cycling ON/OFF issues. ---
**Author:** ![Elk](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.psaudio.com/elk/32/1240_2.png) [@Elk](https://forum.psaudio.com/u/Elk)\ **Post date:** [April 14, 2019, 3:22pm UTC](https://forum.psaudio.com/t/p20-unresponsibe-to-remote/10350/3 "2019-04-14T15:22:02Z")
I suggest reloading the previous firmware which worked for you, perform a reset, and reloading the update. ---
**Author:** ![jvvita](https://avatars.discourse-cdn.com/v4/letter/j/e56c9b/32.png) [@jvvita](https://forum.psaudio.com/u/jvvita)\ **Post date:** [April 14, 2019, 3:50pm UTC](https://forum.psaudio.com/t/p20-unresponsibe-to-remote/10350/4 "2019-04-14T15:50:45Z")
I will try. Just to be sure: what exactly do you call resetting? Power cycling? ---
**Author:** ![Elk](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.psaudio.com/elk/32/1240_2.png) [@Elk](https://forum.psaudio.com/u/Elk)\ **Post date:** [April 14, 2019, 4:07pm UTC](https://forum.psaudio.com/t/p20-unresponsibe-to-remote/10350/5 "2019-04-14T16:07:01Z")
Yes, I am thinking of turning the unit off, perhaps unplugging it, and letting it sit for five minutes or so to let if fully power down. These critters are essentially specific purpose computers. ---
**Author:** ![charliehatch](https://avatars.discourse-cdn.com/v4/letter/c/8edcca/32.png) [@charliehatch](https://forum.psaudio.com/u/charliehatch)\ **Post date:** [April 14, 2019, 6:11pm UTC](https://forum.psaudio.com/t/p20-unresponsibe-to-remote/10350/6 "2019-04-14T18:11:12Z")
I’ve been at 1.23 for over two weeks, and everything works fine. Stupid questions: Remote batteries? No obstructions between the remote and the bottom of the P20? (I say this because I thought my remote was dead at first, but it was the edge of my coffee table blocking the view to the bottom of the unit.) Charlie ---
**Author:** ![Elk](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.psaudio.com/elk/32/1240_2.png) [@Elk](https://forum.psaudio.com/u/Elk)\ **Post date:** [April 14, 2019, 6:40pm UTC](https://forum.psaudio.com/t/p20-unresponsibe-to-remote/10350/7 "2019-04-14T18:40:47Z")
Not stupid questions in the least. It is easy to forget the basics. It is good you reminded us. 🙂 ---
**Author:** ![jvvita](https://avatars.discourse-cdn.com/v4/letter/j/e56c9b/32.png) [@jvvita](https://forum.psaudio.com/u/jvvita)\ **Post date:** [April 14, 2019, 11:16pm UTC](https://forum.psaudio.com/t/p20-unresponsibe-to-remote/10350/8 "2019-04-14T23:16:13Z")
I Will do the rain dance. As a matter of fact, I had never used the stock remote. I used a Logitech universal. The stock got out of the box when the Logitech became unresponsive ---
**Author:** ![Todesengel](https://avatars.discourse-cdn.com/v4/letter/t/a5b964/32.png) [@Todesengel](https://forum.psaudio.com/u/Todesengel)\ **Post date:** [April 17, 2019, 12:41am UTC](https://forum.psaudio.com/t/p20-unresponsibe-to-remote/10350/9 "2019-04-17T00:41:14Z")
This happened to my P15 on 1.23. I had the display dimmed, at some point the display reverted to on. When I went to dim it with the remote it was unresponsive as were all other remote commands. I resolved it by touching a ‘button’ on the screen, the remote became responsive after that. ---
**Author:** ![jvvita](https://avatars.discourse-cdn.com/v4/letter/j/e56c9b/32.png) [@jvvita](https://forum.psaudio.com/u/jvvita)\ **Post date:** [April 17, 2019, 1:25am UTC](https://forum.psaudio.com/t/p20-unresponsibe-to-remote/10350/10 "2019-04-17T01:25:40Z")
This also happens to me. Touching the screen seems to “wake up” the remote. But the unresponsiveness (not sure this word exists) happens wether the screen is fully dimmed or not. All it takes is to leave the unit by itself for some time. ---
**Author:** ![jvvita](https://avatars.discourse-cdn.com/v4/letter/j/e56c9b/32.png) [@jvvita](https://forum.psaudio.com/u/jvvita)\ **Post date:** [June 25, 2019, 5:04pm UTC](https://forum.psaudio.com/t/p20-unresponsibe-to-remote/10350/11 "2019-06-25T17:04:36Z")
I did the rain dance, downgrading and (re)upgrading. The issue is still there. Being my Logitech Harmony, or the supplied remote, the unit is still unresponsive. And another glitch appeared: now the whole front screen will not work unless ethernet is plugged in. I have all outlets configured to “always on”. So the P20 provides power, but the front screen will not awake if I press the power button. It only works if ethernet is plugged. It gets me puzzled.