# Please help my DAC mkii can not wake and stuck in initialized

**URL:** <https://forum.psaudio.com/t/please-help-my-dac-mkii-can-not-wake-and-stuck-in-initialized/14909>\
**Category:** DACs\
**Tags:** dac\
**Created:** [January 20, 2020, 1:24pm UTC](https://forum.psaudio.com/t/please-help-my-dac-mkii-can-not-wake-and-stuck-in-initialized/14909 "2020-01-20T13:24:27Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![LovePS](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.psaudio.com/loveps/32/33405_2.png) [@LovePS](https://forum.psaudio.com/u/LovePS)\
**Post date:** [January 20, 2020, 1:24pm UTC](https://forum.psaudio.com/t/please-help-my-dac-mkii-can-not-wake-and-stuck-in-initialized/14909/1 "2020-01-20T13:24:27Z")

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Hey dear Adminstrator.  
When i tried to update firmware and fix dac can not reconize bridge 1 by sd card, the dac can not flash again the sd card (now 3.0.4 firmware in). And it stuck in initialized screen, and it can move on any more. I tried unplug and turn on many time but it didnot flash like it should. Please help me. Thank you!

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**Author:** ![LovePS](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.psaudio.com/loveps/32/33405_2.png) [@LovePS](https://forum.psaudio.com/u/LovePS)\
**Post date:** [January 20, 2020, 2:01pm UTC](https://forum.psaudio.com/t/please-help-my-dac-mkii-can-not-wake-and-stuck-in-initialized/14909/2 "2020-01-20T14:01:07Z")

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Would you please help me with Disc Rescue for DAC PWD like the other product?  
Thank you!

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**Author:** ![LovePS](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.psaudio.com/loveps/32/33405_2.png) [@LovePS](https://forum.psaudio.com/u/LovePS)\
**Post date:** [January 20, 2020, 2:27pm UTC](https://forum.psaudio.com/t/please-help-my-dac-mkii-can-not-wake-and-stuck-in-initialized/14909/3 "2020-01-20T14:27:34Z")

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I can tell more detail. Seem like I have used a wrong firmware to update for my DAC PWD MKII (I used direct stream firmware insteal).  
Please help me!!!  
many thanks!

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**Author:** ![CustomerServiceWizard](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.psaudio.com/customerservicewizard/32/22118_2.png) [@CustomerServiceWizard](https://forum.psaudio.com/u/CustomerServiceWizard)\
**Post date:** [January 20, 2020, 4:03pm UTC](https://forum.psaudio.com/t/please-help-my-dac-mkii-can-not-wake-and-stuck-in-initialized/14909/4 "2020-01-20T16:03:44Z")

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Sorry to hear about the mishap! No worries - we can fix that up no problem.

Email me: [tjt@psaudio.com](mailto:tjt@psaudio.com) for special firmware to install 3.0.4 back on that unit.

We’ll figure out the Bridge I from there.

Thanks!

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**Author:** ![LovePS](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.psaudio.com/loveps/32/33405_2.png) [@LovePS](https://forum.psaudio.com/u/LovePS)\
**Post date:** [January 20, 2020, 4:29pm UTC](https://forum.psaudio.com/t/please-help-my-dac-mkii-can-not-wake-and-stuck-in-initialized/14909/5 "2020-01-20T16:29:34Z")

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Thanks for reply, Tj Tomasetti.

More detail: seem like nothing happens but installing firmware of directstream. When i try some version of directstream (now is 1.1.7), the ps light blinks, but then stuck at initializing screen. But when i try pwd firmware, nothing happen, the light didnt blink.

Thanks!

Vào 11:04 CH, Th 2, 20 thg 1, 2020 Tj Tomasetti via PS Audio [psaudio@discoursemail.com](mailto:psaudio@discoursemail.com) đã viết: