Hello! He wrote to the support service and to Mark Simpson, but received no answer. I will write here.
“At the end of January-2019 I sent you my DirectStream DAC to have the power supply changed from 120 Volts to 230 Volts (RMA #5130808 - PWD Repair). The unit was first lost during the process of delivery to you and then only at the end of March after replacement of the supply board it was sent to New York for further delivery to my address in Russia. The return delivery was also connected with problems and I only received the parcel on June 16, 2019. The packaging was intact. When I turned the power on, the display indicated “Initializing” and further loading, however after the loading was complete the display did not respond to the touches and the front power-on button did not function either. Nor did the unit respond to the remote. I immediately contacted Mark Simpson, with whom I communicated earlier, but I have not received any response as of today. I then contacted an official dealer in Russia and obtained the address of an authorized service center. The service center checked all the connections and informed me that they were in order. Please advise what I should do further. It is a lengthy and costly process to send the unit to you. I am now also concerned that it may get lost. I will appreciate if you could contact your official dealer in Russia and authorize local repairs as part of your international guarantee. Would that be possible? Many thanks in advance.”