I am writing this post for a friend who purchased a Sprout 100 and lives in Hawaii, she’s tried a bunch of different things to get it to work and she has had no luck. Living in HI and the COVID has made this a long and frustrating process to try and get this system up and running as cables take a while to get there.
Amp: PS Audio Sprout 100 (selected on Bluetooth as source)
Speakers: ELAC-UB5 Speakers
Wires: Sewell Deadbolt Banana plug cables
Music Source: Galaxy S9+ via Bluetooth (shows connected on phone)
Setup: Straight out of box for all items has not been connected to a computer. A cable is on order to go from USB B to USB C to try and check firmware via her Galaxy S9+.
I have had her try to have music playing and press unmute button on the remote to verify that is NOT the issue. No change (dead quiet, no speaker hum)
She bought this with the intent to play music using bluetooth. She has attempted to play music via iPad (old model) and Galaxy S9+. All have shown as “connected” to the Sprout but is unable to get ANY sound output. She has heard no sound or buzzing from speakers at all either.
Pictures of the setup:
She called PS Audio multiple times and left messages with the person who answered the phone to have a support person call her back to provide support. So far no one has called her back.