# PWT drawer **URL:** \ **Category:** Transports\ **Created:** [September 6, 2020, 7:26pm UTC](https://forum.psaudio.com/t/pwt-drawer/18893 "2020-09-06T19:26:09Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![vsopking](https://avatars.discourse-cdn.com/v4/letter/v/df705f/32.png) [@vsopking](https://forum.psaudio.com/u/vsopking)\ **Post date:** [September 6, 2020, 7:26pm UTC](https://forum.psaudio.com/t/pwt-drawer/18893/1 "2020-09-06T19:26:09Z")
Last year I had the PWT sent out to the importer in Belgium - I am in The Netherlands. Manually opening of the drawer failed repeatedly, the remote did help out sometimes. Or switching the unit on/off. Anyway, I had it serviced - new drive, but now after 8 months - the problem repeats. It usually happens after a week without playing. Opening with remote still helps. Is there anything I can do myself without going back to the importer? ---
**Author:** ![scotte1](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.psaudio.com/scotte1/32/147_2.png) [@scotte1](https://forum.psaudio.com/u/scotte1)\ **Post date:** [September 7, 2020, 1:30pm UTC](https://forum.psaudio.com/t/pwt-drawer/18893/2 "2020-09-07T13:30:27Z")
I recommend you contact PSA customer service directly by e-mail or phone tomorrow to facilitate a quicker resolution of your issue: 800/772-8346, or [https://www.psaudio.com/contact/](https://www.psaudio.com/contact/) (Customer Contact Portal) It’s a holiday over here in the 'States today though. Good luck with your fix. ---
**Author:** ![Paul](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.psaudio.com/paul/32/6_2.png) [@Paul](https://forum.psaudio.com/u/Paul)\ **Post date:** [September 7, 2020, 1:58pm UTC](https://forum.psaudio.com/t/pwt-drawer/18893/3 "2020-09-07T13:58:54Z")
I have seen where the metal drawer plate gets sticky over time. Perhaps check to see if that isn’t the case. If the metal cover is sticking, you might be able to see where and put just a smudge of lubricant on both surfaces. But, perhaps it’s not the drawer (if you say you can open it with the remote?). If that’s the case then I recommend recalibrating the touch screen. ---
**Author:** ![vsopking](https://avatars.discourse-cdn.com/v4/letter/v/df705f/32.png) [@vsopking](https://forum.psaudio.com/u/vsopking)\ **Post date:** [September 7, 2020, 3:57pm UTC](https://forum.psaudio.com/t/pwt-drawer/18893/4 "2020-09-07T15:57:19Z")
First of all: Thank you and scotte1 for your reaction. I checked the drawer (the part that slides out) which look OK. We do not smoke over here, and I usually operate the cd. Perhaps a recalibration may help? Can you please tell me how to do that? ---
**Author:** ![Elk](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.psaudio.com/elk/32/1240_2.png) [@Elk](https://forum.psaudio.com/u/Elk)\ **Post date:** [September 7, 2020, 4:11pm UTC](https://forum.psaudio.com/t/pwt-drawer/18893/5 "2020-09-07T16:11:04Z")
> **[How to calibrate a PerfectWave Touch Screen](https://www.psaudio.com/ps_how/how-to-calibrate-a-perfectwave-touch-screen/)** > > The touch screens on PerfectWave products can get off registration or may not have been set exactly right from the factory.  In this case, it is possible to recalibrate the touch screen through a simple process. > Turn the DAC off from the master... ---
**Author:** ![vsopking](https://avatars.discourse-cdn.com/v4/letter/v/df705f/32.png) [@vsopking](https://forum.psaudio.com/u/vsopking)\ **Post date:** [September 7, 2020, 4:22pm UTC](https://forum.psaudio.com/t/pwt-drawer/18893/6 "2020-09-07T16:22:01Z")
Thank you Elk. I’ll give that a try. ---
**Author:** ![Paul](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.psaudio.com/paul/32/6_2.png) [@Paul](https://forum.psaudio.com/u/Paul)\ **Post date:** [September 7, 2020, 6:38pm UTC](https://forum.psaudio.com/t/pwt-drawer/18893/7 "2020-09-07T18:38:10Z")
[https://www.psaudio.com/ps\_how/how-to-calibrate-a-perfectwave-touch-screen/](https://www.psaudio.com/ps_how/how-to-calibrate-a-perfectwave-touch-screen/) ---
**Author:** ![vsopking](https://avatars.discourse-cdn.com/v4/letter/v/df705f/32.png) [@vsopking](https://forum.psaudio.com/u/vsopking)\ **Post date:** [September 8, 2020, 5:16pm UTC](https://forum.psaudio.com/t/pwt-drawer/18893/8 "2020-09-08T17:16:09Z")
I did as instructed and now the drawer seems to do OK! After switching on and holding the left front top PSAudio switch; you need to press 1, 2, 3 en 4 rather quickly. I started the first time just being able to press 1, 2… (note: there is no tactile/audible ‘click’). The player started initializing before hitting 3 and 4. Anyway, I just re-did it. Now pressing 1, 2, 3, and 4 before the player started initializing, And… Suave! ---
**Author:** ![Elk](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.psaudio.com/elk/32/1240_2.png) [@Elk](https://forum.psaudio.com/u/Elk)\ **Post date:** [September 8, 2020, 5:23pm UTC](https://forum.psaudio.com/t/pwt-drawer/18893/9 "2020-09-08T17:23:59Z")
Wonderful news! ---
**Author:** ![jamesh](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.psaudio.com/jamesh/32/3871_2.png) [@jamesh](https://forum.psaudio.com/u/jamesh)\ **Post date:** [September 8, 2020, 5:26pm UTC](https://forum.psaudio.com/t/pwt-drawer/18893/10 "2020-09-08T17:26:33Z")
Great! Glad that worked out for you! ---
**Author:** ![Paul](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.psaudio.com/paul/32/6_2.png) [@Paul](https://forum.psaudio.com/u/Paul)\ **Post date:** [September 8, 2020, 6:19pm UTC](https://forum.psaudio.com/t/pwt-drawer/18893/11 "2020-09-08T18:19:06Z")
Well done, sir!! ---
**Author:** ![vsopking](https://avatars.discourse-cdn.com/v4/letter/v/df705f/32.png) [@vsopking](https://forum.psaudio.com/u/vsopking)\ **Post date:** [September 8, 2020, 7:31pm UTC](https://forum.psaudio.com/t/pwt-drawer/18893/12 "2020-09-08T19:31:11Z")
@Paul, Elk, Jamesh, Scotte1: Big Thanks to you!