# Strata problem **URL:** \ **Category:** Integrateds\ **Created:** [November 16, 2020, 12:11am UTC](https://forum.psaudio.com/t/strata-problem/20105 "2020-11-16T00:11:03Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Tonic](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.psaudio.com/tonic/32/61154_2.png) [@Tonic](https://forum.psaudio.com/u/Tonic)\ **Post date:** [November 16, 2020, 12:11am UTC](https://forum.psaudio.com/t/strata-problem/20105/1 "2020-11-16T00:11:03Z")
Hello, I had an issue with my Strata couple weeks ago, the PS audio power button was flashing blue and no buttons was working, music was still playing but I was not able to do anything. I had to close it by the back power switch. When I power it back the same things happen 2 days after and again for a third time. I tried to reset bridge and it work fine for 3-4 weeks and same thing just happen. I’m trying right now to do a factory reset to see what it will do. Anyone had the same problem? Thank you! ---
**Author:** ![hardlyknow1](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.psaudio.com/hardlyknow1/32/236462_2.png) [@hardlyknow1](https://forum.psaudio.com/u/hardlyknow1)\ **Post date:** [November 16, 2020, 1:02am UTC](https://forum.psaudio.com/t/strata-problem/20105/2 "2020-11-16T01:02:05Z")
Yes, mine did it a couple of times over the last couple of months. Each time it was after leaving it running for a few hours. Power cycled it each time and everything was fine. It has not done it the last few weeks, including playing it all day yesterday and today. ---
**Author:** ![jamesh](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.psaudio.com/jamesh/32/3871_2.png) [@jamesh](https://forum.psaudio.com/u/jamesh)\ **Post date:** [November 16, 2020, 4:53pm UTC](https://forum.psaudio.com/t/strata-problem/20105/3 "2020-11-16T16:53:00Z")
I’ve had one playing on and off at the house for a few months now. This happened probably twice the first week I had it. Power cycle with the rear switch always fixed it. Hasn’t happened since. ---
**Author:** ![Tonic](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.psaudio.com/tonic/32/61154_2.png) [@Tonic](https://forum.psaudio.com/u/Tonic)\ **Post date:** [November 16, 2020, 5:17pm UTC](https://forum.psaudio.com/t/strata-problem/20105/4 "2020-11-16T17:17:27Z")
Finally it didn’t get better, it freeze during the factory reset at « please wait » I let it go for 4 hours without success. Power on/off and tried factory reset again, same thing freeze up. Now it is worst I can’t even play more than 1 songs without having the ps audio button flashing. There is a female voice saying to configure it with the app but the app doesn’t work and MUZO has no option to configure and make it freeze. Any idea what I can try at that point? ---
**Author:** ![jamesh](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.psaudio.com/jamesh/32/3871_2.png) [@jamesh](https://forum.psaudio.com/u/jamesh)\ **Post date:** [November 16, 2020, 5:21pm UTC](https://forum.psaudio.com/t/strata-problem/20105/5 "2020-11-16T17:21:13Z")
The PS Connect app is now live on the app store, try giving that a shot. ---
**Author:** ![Tonic](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.psaudio.com/tonic/32/61154_2.png) [@Tonic](https://forum.psaudio.com/u/Tonic)\ **Post date:** [November 16, 2020, 5:36pm UTC](https://forum.psaudio.com/t/strata-problem/20105/6 "2020-11-16T17:36:51Z")
Glad the app is back, I just installed it. I dont see any setting I to do though. Anyway try to play a song vis Tidal and at the second I started it, Ps audio is flashing blue ☹ ---
**Author:** ![todd-r](https://avatars.discourse-cdn.com/v4/letter/t/ee59a6/32.png) [@todd-r](https://forum.psaudio.com/u/todd-r)\ **Post date:** [November 16, 2020, 6:08pm UTC](https://forum.psaudio.com/t/strata-problem/20105/7 "2020-11-16T18:08:53Z")
Is it the version for the iPad? If it is, it still isn’t installing. Nevermind. I was trying to use the version that was connected to the QR code. I have it now, thanks. ---
**Author:** ![jamesh](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.psaudio.com/jamesh/32/3871_2.png) [@jamesh](https://forum.psaudio.com/u/jamesh)\ **Post date:** [November 16, 2020, 6:13pm UTC](https://forum.psaudio.com/t/strata-problem/20105/8 "2020-11-16T18:13:19Z")
@Tonic OK, I’m not familiar with any kind of configuring needed. Give our service guys a buzz and they may know what’s going on here. @todd-r You’ll need to go to the app store and install a new version of it. Great, looks like this is exactly what you just did. Thanks!