# Upgrade bridge ii failure **URL:** \ **Category:** DACs\ **Created:** [December 16, 2017, 2:28am UTC](https://forum.psaudio.com/t/upgrade-bridge-ii-failure/4581 "2017-12-16T02:28:19Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![arie1234](https://avatars.discourse-cdn.com/v4/letter/a/51bf81/32.png) [@arie1234](https://forum.psaudio.com/u/arie1234)\ **Post date:** [December 16, 2017, 2:28am UTC](https://forum.psaudio.com/t/upgrade-bridge-ii-failure/4581/1 "2017-12-16T02:28:19Z")
Tried installing the latest firmware for the bridge ii, because I want to use the new features like Spotify with the bridge. During the installation of the firmware the screen flashes the message ‘installing firmware starting’. When after more than 90 minutes I still saw this message I re-powered the DAC and now my bridge is gone… I restarted several times, installed the latest firmware 3.03 and reinstalled the bridge…allas, it is still not visible. Any suggestions? ---
**Author:** ![Paul](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.psaudio.com/paul/32/6_2.png) [@Paul](https://forum.psaudio.com/u/Paul)\ **Post date:** [December 16, 2017, 5:15am UTC](https://forum.psaudio.com/t/upgrade-bridge-ii-failure/4581/2 "2017-12-16T05:15:23Z")
Doesn’t sound good. Let me get James or Jeremy to help on Monday. My apologies. ---
**Author:** ![arie1234](https://avatars.discourse-cdn.com/v4/letter/a/51bf81/32.png) [@arie1234](https://forum.psaudio.com/u/arie1234)\ **Post date:** [December 16, 2017, 11:03am UTC](https://forum.psaudio.com/t/upgrade-bridge-ii-failure/4581/3 "2017-12-16T11:03:48Z")
Allright Paul, thanks for the respond. I will wait till monday. Hope I will be able to get it back to work again. I have been using my PWD with the bridge for many years without significant problems, untill now… ---
**Author:** ![JeremyBe](https://avatars.discourse-cdn.com/v4/letter/j/48db29/32.png) [@JeremyBe](https://forum.psaudio.com/u/JeremyBe)\ **Post date:** [December 18, 2017, 10:42am UTC](https://forum.psaudio.com/t/upgrade-bridge-ii-failure/4581/4 "2017-12-18T10:42:25Z")
> **Arie1234 said** > > Allright Paul, thanks for the respond. I will wait till monday. Hope I will be able to get it back to work again. I have been using my PWD with the bridge for many years without significant problems, untill now… Hello Arie1234, Thanks for reaching out to us about this and sorry to hear that you are having this issue. If you would, please follow this tutorial and try updating your Bridge II locally. Bear in mind that you’ll need a Windows computer to do this: If you can download this file: [**http://updates.psaudio.com/dak…tSetup.zip**](http://updates.psaudio.com/dak/MConnectSetup.zip) Try running the program inside the zip. You should see your bridge named in the left panel under the mconnect logo. If this list is empty try changing the network adapter if possible in the drop down menu. If you find your bridge, select it, then push the update button and load the 3.4.5 firmware file you can download here: [**http://updates.psaudio.com/Bri…171130.img**](http://updates.psaudio.com/BridgeII/psaudio_0ug_mqrstv_v3.4.5_20171130.img) If you don’t see your Bridge this way let me know, as it may require us replacing the module at that point. Please reach out to us at [service@psaudio.com](mailto:service@psaudio.com) and we’ll be glad to take care of you. Kind wishes, -Jeremy ---
**Author:** ![magister0](https://avatars.discourse-cdn.com/v4/letter/m/c6cbf5/32.png) [@magister0](https://forum.psaudio.com/u/magister0)\ **Post date:** [December 18, 2017, 11:00am UTC](https://forum.psaudio.com/t/upgrade-bridge-ii-failure/4581/5 "2017-12-18T11:00:17Z")
> **Jeremy B said** > > If you find your bridge, select it, then push the update button and load the 3.4.5 firmware file you can download here: > > [**http://updates.psaudio.com/Bri…171130.img**](http://updates.psaudio.com/BridgeII/psaudio_0ug_mqrstv_v3.4.5_20171130.img) This link leads to a “404 not found” error. ---
**Author:** ![arie1234](https://avatars.discourse-cdn.com/v4/letter/a/51bf81/32.png) [@arie1234](https://forum.psaudio.com/u/arie1234)\ **Post date:** [December 18, 2017, 12:11pm UTC](https://forum.psaudio.com/t/upgrade-bridge-ii-failure/4581/6 "2017-12-18T12:11:10Z")
Hi Jeremy, Unfortunately, I don’t see the bridge appear. Tried both adapters. The bridge seems to have no network activity at all. The leds on the ethernet outlet are dead… ---
**Author:** ![Paul](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.psaudio.com/paul/32/6_2.png) [@Paul](https://forum.psaudio.com/u/Paul)\ **Post date:** [December 19, 2017, 5:18am UTC](https://forum.psaudio.com/t/upgrade-bridge-ii-failure/4581/7 "2017-12-19T05:18:38Z")
He left off the last part of the link: [http://updates.psaudio.com/Bridge/](http://updates.psaudio.com/Bridge/) ---
**Author:** ![arie1234](https://avatars.discourse-cdn.com/v4/letter/a/51bf81/32.png) [@arie1234](https://forum.psaudio.com/u/arie1234)\ **Post date:** [February 3, 2018, 12:13pm UTC](https://forum.psaudio.com/t/upgrade-bridge-ii-failure/4581/8 "2018-02-03T12:13:33Z")
This problem is completely solved by replacement of the bridge. ---
**Author:** ![czechu82](https://avatars.discourse-cdn.com/v4/letter/c/c2a13f/32.png) [@czechu82](https://forum.psaudio.com/u/czechu82)\ **Post date:** [December 22, 2020, 4:41am UTC](https://forum.psaudio.com/t/upgrade-bridge-ii-failure/4581/9 "2020-12-22T04:41:26Z")
I have exact same problem here. Seems like replacement is the only way to go. what do i do now ? thanks! ---
**Author:** ![kevinjackson](https://avatars.discourse-cdn.com/v4/letter/k/dbc845/32.png) [@kevinjackson](https://forum.psaudio.com/u/kevinjackson)\ **Post date:** [December 22, 2020, 4:28pm UTC](https://forum.psaudio.com/t/upgrade-bridge-ii-failure/4581/10 "2020-12-22T16:28:59Z")
If you’re located within the US please give us a call, 1-800-PSAUDIO. Or if you’re outside the US let me know what country you’re located in and I can provide you with the contact info for the PS Audio distributor in your area. ---
**Author:** ![czechu82](https://avatars.discourse-cdn.com/v4/letter/c/c2a13f/32.png) [@czechu82](https://forum.psaudio.com/u/czechu82)\ **Post date:** [December 22, 2020, 6:43pm UTC](https://forum.psaudio.com/t/upgrade-bridge-ii-failure/4581/11 "2020-12-22T18:43:18Z")
I’m in US. I tried to call several times but it seems impossible to get ahold of technical support. Thanks! ---
**Author:** ![kevinjackson](https://avatars.discourse-cdn.com/v4/letter/k/dbc845/32.png) [@kevinjackson](https://forum.psaudio.com/u/kevinjackson)\ **Post date:** [December 22, 2020, 10:48pm UTC](https://forum.psaudio.com/t/upgrade-bridge-ii-failure/4581/12 "2020-12-22T22:48:05Z")
If you’d like you can send me a PM and with your name and phone number and I’ll have the team reach out to you.