I had this discussion some years ago and was informed that the amplifiers were not serviced in the UK. If that’s changed, then good. I stated above my understanding that other units, such as DACs, are UK serviceable. I can only state what I’m told.
It is great that you can service units in the UK, admittedly in Kent, not exactly near Scotland, not what I have been led to believe in the past. If that is the case, then perhaps you should say so on your website. Then this issue would not have come up at all. At the same time, perhaps you should update the product listing - most of the products you list are no longer available.
I am a customer and support is vital. It is no accident that the unit I currently use has global door-to-door collect and return.
So who are the dealers in Scotland? I checked your website before saying that. Fanthorpes and MCRU are the most northerly. http://www.signaturesystems.co.uk/dealers/ We did discuss the idea that Dave Brook might be prepared to loan an amp. I’ve spent quite a bit with him over the years and he’s as accommodating as they come.
I don’t enjoy the DSD DAC as I had a PWD DAC and the upgrade was uncompetitive. At the time it was £6,000 and is now some 25% cheaper. That was about $9,000 at the time and I was reading USA customers getting new units at half that price. I bought an Audiolab MDAC+ instead.
The reality of my experience having sold two PSA items that I had purchased new in the UK from UK authorised dealers were that they were extremely difficult to sell and and from recollection took about 18 months each. They were current models and I got about 40% of my money back. One unit was sold to a buyer in Germany, my experience again is that UK private buyers are often difficult, can’t make decisions, want to steal stuff, and want personal collection or delivery, whereas I’ve sold to Norway, Germany, Spain, Italy, France and even to the USA with no hassle at all.
A few years ago I had an item to sell and a guy came with €7,000 cash from Paris. He wanted to choose between my unit and one at a PSA dealer. I collected the guy from Kings Cross, put him up at my house, took a day off work, drove a 250 mile round trip and he bought the item from the PSA dealer, handing over the cash in front of me, and the dealer then took advantage of me on something else. So I don’t think I’ve been unhelpful in the past.
I have bought from 4 PSA dealers and they have made comments to me, which I will keep between us.
This thread was seeking advice on driving HL2’s. Most Impulse speakers were reviewed in the 1980’s by one man, who still uses them, who I speak to regularly, am going to see this week, and on whose advice I bought my turntable and speaker cables. He also advised me on potentially buying Impulses. He recommended the Ta’au, an upgraded HL2. If you think a BK250 is the right amplifier for HL2’s, that’s a matter of opinion.
I have said here before that I am not brand-loyal with anyone, but am always interested in a good product that might benefit me. I was on the phone to Analogue Seduction only last week expressing a serious interest in the Stellar Phono, whilst buying the most outrageously expensive Rega stylus gauge. The reason being I may buy active speakers in the future so I would need balanced outputs and it is primarily for MC use. Unfortunately the product has virtually no feedback in the UK (all their sales were online with only one comment) and I’d believe Trump more than Fremer. I told them I would wait until there is more feedback or a trustworthy review, but there are other options. Really I would like to have a unit on demo, because my main reservation is the lack of a separate power supply. I was also looking at a Stellar system for my son, which I can get more locally at Futureshop (they don’t stock the phono), but maybe I will reconsider that as well.
I’m sorry I hung up on you but you used bad language. I have a thing about that. I’ve tried to get Fat Rat to stop, but he’s amusing and Australian, so he gets a pass.
