Anyone familiar with this message? I received my BHK Pre today, but it’s a Saturday and it looks like PS Audio doesn’t open today, although Paul is probably there. The screen says “PS Audio Factory Reset” and none of the buttons are responsive. I can see a 1 reddish light through the top grill on…

Normally one invokes a factory reset by turning off the Pre with the rear switch then, before you turn it back on, hold down the logo button on the front while you switch it back on. I suggest trying this. Perhaps it will unstuck your unit. BTW, this procedure restores factory defaults, as well a…

Since pictures say a thousand words [20211002_124359]

Thank you Elk. I was able to get it out of that factory reset screen by what you said to do. I’m not getting any sound though. Nothing through the headphone jack or my bookshelf speakers. When I unplugged the headphone, the BHK Pre froze. This is not a very good experience so far.

I am here and scratching my head. I apologize. I know how excited you must be to have received it on Saturday with the weekend ahead and now this! That sucks. I can try and rouse someone but it might have to wait until Monday.

The reddish light is a red LED on the preamp main board. That’s normal. Same as my BHK. I had the control functions on my unit freeze just once. I cleared it by turning off the main switch on the back panel. Pulling the A/C plug and letting it completely discharge. By completely discharge I mean I p…

Hey Paul, Just like an IT ticket, it started working just when you responded. hahaha I don’t know what is going on, but since it froze when I unplugged the headphone jack, I had to restart it again. I tested with a different source (CD Transport) and I was getting music, so I switched over to my …

Great news! Let’s hope it was a one tome glitch. Have a great time listening to your new toy!

Thanks for your help! Burn-in is in progress =)

I love it when a plan comes together! [2a536435c4ad14be22f142fa5ec8b0b1]

Tube rolling next. Welcome to the BHK Tube Rolling Insane Asylum. :slight_smile:

[image] owlsalum: Welcome to the BHK Tube Rolling Insane Asylum. :slight_smile: So Paul is now running an insane asylum…hmmmm :grin: :grinning_face_with_smiling_eyes: Must have to do with music or some such… Best wishes ya’ll

BHK Pre says "Factory Reset" - First Start-up. Non responsive

Audio Components Preamplifiers

JWLaudio October 2, 2021, 7:45pm 2

Since pictures say a thousand words

New BHK Preamp in Factory Reset Mode

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BHK Pre says "Factory Reset" - First Start-up. Non responsive

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