I can no longer log in to my Roon account/app or Roon Arc. No matter what device I use, I get the following error after I enter my password. I already have a Roon lifetime license.
There was an error logging in: InvalidRecaptcha
I have tried my PC and laptop running Windows 10 with Edge, Chrome and Firefox. Also tried my Android phone and Android tablet. In every case, there is no place to enter a Recaptcha or a I am not a robot checkbox.
I tried changing my password which did not help. Now I can’t enter the issue on the Roon Forum because it requires you to log in first. So it’s catch 22. I can’t log in to my account and I can’t log the issue. I can’t believe that Roon has not figured out the issue and fixed it yet.
I found one Roon support thread with this link to a Recaptcha test page.
This worked fine. The user who started the thread said this: I needed to end chrome in tasks and in appdata change default into old default. Then start a new chrome session. Now all works again.
I tried this and it did not work for me. I am running Roon on my Synology DS1621+ and everything worked fine when I first set it up.
I updated the software from my iMac but it won’t reboot. The Roon symbol comes up and the program just churns, if you will, and never gets past the initial startup page with the Roon symbol displayed.
Interestingly enough, the software is still available on the network - I can play Roon without issue using my iPhone to access Qobuz, Tidal and my files on my network.
I just can’t get past this screen and the churning Roon icon:
That’s what I was thinking. Remove Roon from you Mac and reinstall it. It is possible that Roon program was corrupted for unknown reasons during the iOS update.