markus46 saidSooloos was sold to Meridian some time ago and they've hardly kept up, but you're right. When Enno and the guys sold Sooloos to start Roon most of us stopped looking at Solloos because Meridian never really supported it well in our opinions. So, I stand corrected. Thanks.Really?!? Sooloos is gone?
Meridian still advertise Sooloos gear and they released a software update (v2.535) in May this year. So, on the surface at least, I don’t think your statement is quite correct.
Why not (as mentioned by another poster) create the absolute technically advanced Bridge card possible for the DS Snr/Jnr with different software specific to and optimized for the protocols you want to support? i.e. Create the best DLNA solution for Bubble UPnp etc
Create the best sounding and most highly functional ROON endpoint out there.
Heck - doing that may bring new customers to PSAudio!
The reason we choose not to support DLNA after being one of the pioneers in doing so is the problem of third party apps like Bubble UPnP, and others. They’re good, not great. They are also technical headaches for many. Perhaps 50% of the tech support calls we get are in support of DLNA third party apps - apps which we have zero control over. If you’re doing ok with an app, or comfortable with JRiver’s complicated interface, then that’s great for you. What you’re missing is the 90% of our customers that struggle with a clear, easy solution. Think about this for a moment. Imagine you’re a stereo owner and you’ve heard about this streaming business and want to get involved. You purchase a Bridge from us and plug it in. Now what? You are told you must now have a server (what the F is that?) and you must have a controller (?). We patiently walk you through adding some third party program for the server, like JRiver. You open that program up
Imagine you’re a stereo owner and you’ve heard about this streaming business and want to get involved. You purchase a Bridge from us and plug it in. Now what? You are told you must now have a server (what the F is that?) and you must have a controller (?). We patiently walk you through adding some third party program for the server, like JRiver. You open that program up and before you is a dizzying array of choices and menus. Does it just work out of the box? Hell no! You gotta choose where your device is on the network. Then you have to setup this and that. We have two full pages in our How To section devoted just to getting JRiver running. And that’s just the damn server. You still have the controller to go!
Most of our customers are turned off by all this. Even the single easiest program of them all, Roon, is a challenge. Roon must be installed on your computer. Then you need to install an app. Then you need to negotiate the network.
We have two full-time guys working with customers to get them up and running. Once customers are up and running life’s good.
For the tech savvy among you, this all seems silly. It is not silly. It is a tough transition for many.
Playing a vinyl record is easy and obvious. Why can’t our network audio be that simple too?
That’s why we’re building Octave. If we control the end to end user experience then we can make sure it is truly plug and play.
Years ago we built our own app called eLyric. We did this because at the time there were no good DLNA/UPnP apps available (that’s still somewhat true today). We poured hundreds of thousands of dollars into it and it failed, though many still thought it was the best interface they had ever used. It failed for a number of reasons, but mostly because it was trying to work with too broad a group of devices that are DLNA compatible (including our own).
This whole ball of wax is what Steve Jobs and Bill Gates struggled with. Their decisions lead to very different paths. Microsoft with open platform come and get it, Apple with their walled garden controlled user experience. Over the years Microsoft has moved much closer to Apple’s vision so that now, most Mac users can almost run a Windows machine. But it never went the other way.
Our goal is, and always will be, the enhancement and perfection of our user’s experience both in terms of usability and sound quality. The only way to make sure our customers experience what we do in Music Room One is to make it easy and possible to build and use what we have. That’s where we’re going and Octave is a step in that direction.
I will remind folks that Octave is at least a year in the future and things will change along the way.