PS Audio Stellar Gain Cell DAC balance issue

Audio Components
1

Hello everyone,

I have issue with Stellar GainCell DAC.

When using any digital input, sound it moved to left channel so I need to set BALANCE +10 RIGHT.

Using analog inputs, BALANCE=0 is correct.

Does it make sense? Is this software or hardware issue?

(I wish to fix on my own as the gear is second owned and probably lack of service in China)

2

Yes. Imbalance can often be induced by the nature, size and shape of the room and its furnishings. Mine is set to +9 Right since a large soft, overstuffed sofa is on the right side of the room. With the balance set that way, the soundstage is exquisite.

3

Welcome!

4

Welcome!

Are you able to test a different digital input or a different digital source?

5

Yes, I’ve tested with different numerical inputs, and this problem persists. I’m not sure if it’s a design flaw of the manufacturer or a software issue. I wonder if there’s a firmware update available for this model.

6

Looks like firmware v2.3.1 was released on November 11, 2025 (not sure if it addresses the channel imbalance issue you are having):

7

Hello, thank you very much for your kind reply. It seems that it’s not for my model, because there is no USB port on the back of this model.

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8

I had a balance problem near the end of my time with the unit, before I traded it on a Stellar Gold. I tracked it down to a no-name (read: cheap Amazon) XLR output cable to one of the power amps. It had been performing fine for several years and then for some reason I had to disconnect and reconnect it. Suddenly it decided to cause problems. Bought a replacement pair from AudioQuest and balance was restored.

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