Hi
An issue has cropped up with my Stellar gain cell dac and the home theatre set up
I only get noise from the left speaker.
I have changed the cable.
Changed the input to Single Ended Analog Input #2 fro the original 3
Purchased a new AV receiver (not for this reason)
I’m guessing something must be wrong in the internals
Any insight suggestions would be appreciated
Guntis
Sorry to hear this. Have you tried different inputs? Swapped cables between left and right (as opposed to trying different cables) to see if the channel moves?
If you’ve done all these tests, do reach out to us on Monday and we’ll get you taken care of.
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I had the same problem with my gain cell. In my case the left channel was out.
My gain cell was out of warrantee so I sent it to PSA and they fixed it for a reasonable sum.
Thanks for the suggestions will try tonight when I get home from work.
As I live in New Zealand will need to make contact the the firm I bought it from
Cheers
No luck I’m afraid.
I have made contact with the company I bought it from and set in motion the process to get it repaired.
cheers
Latest update…
Have looked at, it’s actually not right output from all analogue sources (which includes the Theatre setting loop) - digital is fine both channels. Have a request to PS Audio USA so should hear back soon
eek
Final update
Got replacement analogue chip into country 4 days ago (was due today) and the repairer just had to slot it in and send it on it’s way
It was delivered the next day
So now it back in it’s proper place and I’m a happy “camper”, everything is working as it should.
Thanks to all Concerned
Hi all!
I know this is an old thread, but I’m new to PS Audio by way of the purchase of a used Stellar Gain Cell last week for what seemed to be a steal (it is out of warranty from 2019). Physically, it is in mint condition.
All was well the first few days of testing and listening to the digital inputs. But today I tried the analog for the first time and have discovered the very same issue described here in my right analog input; mine has either barely audible low signal and distortion via the RCA inputs, or slightly lower signal than the left channel, but with lots of distortion via the balanced input.
Being out of warranty, is it simpler to return the item to the seller and go another way, or is the fix a simple one that PS Audio will easily (and inexpensively) fix? I was truly enjoying what I was experiencing audio wise—but am now a little gun shy and may opt to simply return the SGC to the buyer all together. I don’t know if he knew there was an issue with the analog inputs, but sellers are responsible for checking their gear before a sale, and disclosing any issues. Of course in the real world, there are unscrupulous people out there.
And btw yes—I tried many cables and sources to verify the issue was the SGC. Thanks for any extra insight beyond what has already been posted!
Can you reach out to us? It sounds like a setup problem. Maybe check the presets to make sure someone didn’t set the balance control on that input all the way down.
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Hi Paul—thanks for your timely response! Even though I did check the balance settings for those channels, since I am a noob to PS Audio and the SGC and may have missed something, I will reach out later today to your service dept. I spoke to the seller, and he said he didn’t know because he never used the analog channels; and he was the second owner.
BTW, I’ve really enjoyed your very informative videos over the years!
Thanks! I am sure we can get this straightened out for you.
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