I have a nearly 1.5 years old PWT . I had the same problem when player was brand new , i have upgraded the software from 1.21 to 1.22 and the problem has disappeared. I have used without any problem until recent weeks. During this time i didn’t use it heavily because i have another source, Apple Mac pro as another input. So its almost new.
But unfortunately the same problem arised again. I have reinstalled the software 1.21 and try it , nothing changed . Then i have returned back to 1.22 it helped a little but the player is still inconsistent. Tray is opening closing unvolunteerly , music tracks interrupted suddenly , this kind of strange problems.
Should i open the player and check the lens , etc. ?
Can you help me ?
Reha ( From Turkey )