i have two ps audio pieces, one is the directstream dac and my latest purchase is the bhk preamp.
the directstream dac had a problem in that the rca output jack ‘hat’ fell off. As advised in this forum, after one botched attempt i eventually managed to fix that with superglue.
i received my bhk preamp today. On powering up, i could not press the input selector button at all, it was firmly stuck. Since i couldn’t push the input selector button, i was not able to perform any settings at all.
i eventually mustered up courage and watched the directstream dac upgrade video on youtube which taught me to remove all the edge screws on the bottom of the case. I did that and luckily, since the preamp has the tube window opening on top, i was able to slide my fingers underneath the top cover and lift it up.
After some very careful nudges with a small screwdriver, i managed to adjust the placement of the input selector button from within the case. Luckily that unstucked the button, but the button seems amenable to being stuck again occasionally. When i press that button i have to be very careful.
imagine the stress in having to open up a newly purchased statement preamp and having to perform this ‘mini surgery’. Not very happy.
i love ps audio and honestly and truly believe that i will be completely taken care of in the event the bhk preamp is faulty, but this small problem completely ruined my happiness of receiving my brand new bhk preamp today. This happened about two hours ago and i’m still tired from doing all the aforesaid work.
I’m making this post with the hope that this input selector button receives more attention from ps audio in the future.
finally a question, how do i update the firmware in the bhk preamp?