Directstream Mk 2 observations

[jkrichards]

@vkennedy61

I too have experienced James’s dedication and have said as much elsewhere on the forum. James is exemplary. PSA is fortunate to have him, as are we. But, that aside, contacting James out of frustration is a key indicator of an issue with service. A user should not have to seek out assistance in this manner because the traditional request for help has fallen through the “cracks”.

100% true
I had the same experience over the past month or so.