Does support exist?

I asked support two times for helping got no answer…
Perhaps anyone knows what to do:
I bought a preowned transport and tried to register it.
I got : The serial number is in use.
I understand that, and i asked support to delete old account, because i cannot register my transport if serial number is in use.
What is the normalcy to handle that problem?

Greetings from Germany
Reinhard Wolf

Hello W.O.L.F,

Thanks for reaching out to us about this and sorry that you have had trouble.

We did in fact receive your message on Monday, October 15, 2018 10:57 AM.
A reply was sent back to you on Monday, October 15, 2018 3:03 PM.

Perhaps the message went to the spam filter or junk mail inbox as we have yet to hear back.

I have again reached out to you via your email address to assist you.
If you would like to speak to me directly I am happy to assist getting your unit registered.
You can contact me at:

Looking forward to getting you taken care of.
Best wishes,

  • Jeremy