Does support exist?


#1

I asked support two times for helping got no answer…
Perhaps anyone knows what to do:
I bought a preowned transport and tried to register it.
I got : The serial number is in use.
I understand that, and i asked support to delete old account, because i cannot register my transport if serial number is in use.
What is the normalcy to handle that problem?

Greetings from Germany
Reinhard Wolf


#2

Hello W.O.L.F,

Thanks for reaching out to us about this and sorry that you have had trouble.

We did in fact receive your message on Monday, October 15, 2018 10:57 AM.
A reply was sent back to you on Monday, October 15, 2018 3:03 PM.

Perhaps the message went to the spam filter or junk mail inbox as we have yet to hear back.

I have again reached out to you via your email address to assist you.
If you would like to speak to me directly I am happy to assist getting your unit registered.
You can contact me at:

jeremyb@psaudio.com

Looking forward to getting you taken care of.
Best wishes,

  • Jeremy