Unable to register new product

Audio Components
1

@jamesh, @erik
I registered the new Stellar P3 on product registration on PSAudio.com, the serial number on my unit starting with STL, but after browsing the product category for the p3 , it is STP not STL, enter the serial number after STL- on the label , it saved but nothing show for newly-registered P3,
How can I register the new one ?
BTW what are the outlets of the P3 for EURO version with 4 outlets support the HC mode? mine is shuko plug type
Thank you

2

I honestly don’t know the answers to these questions. I had my own difficulties registering my new BHK preamp, but when I phoned PS Audio for assistance, the people I spoke to were very helpful. I recommend you try doing the same.

3

I believe he is looking for Elk.

And while I’m here, I’ve never had any trouble registering a product here.

1 Like
4

I am sorry; I am unable to help with this issue.

I suggest giving PS Audio a call next week. @jamesh is likely to see this and may be able to help as well.

5

Same here!

6

If you call or send an email with the serial numbers they will register it for you. I have done it that way with a couple of items that I bought used.

7

I think this is related to the api issue, from my observation from browser console(dev tools), I get 422 error for POST method.

{
    "success": false,
    "data": {
        "input_name": null,
        "message": "Unable to parse STL-P3-GR-S into a Serial_Number object"
    }
}

so I will call PS sometime next week, the issue should be fixed since there will be hundreds of users want to register their old product.

1 Like
8

STL-P3-GR-S is the Sku. The serial will end in either 4 or 6 numbers. If you still have the box, it will be on the sticker with the barcode.

9

Mine have also been on the packing slip attached to the box.