Paul McGowan said
Dragon Leader said
Does opening the DS void the waranty?
Since I bought the DS as a complete Unit I don’t have the all-thread screws to open the DS yet. I’m living in Japan therefor I’m not sure if I can get them here. Does PS Audio sell those seperately?
Hi Dirk. You will not void the warranty unless you damage something, which is unlikely. Some companies are weird about the warranty, penalizing you for even opening the unit, that';s not our style. We want you to be happy. You don't even need all thread, just a two inch long screw will be ok, once the top comes off you can then carefully remove the screws before removing the top cover. All threads are just easier. I am sure we can mail you some if you wish, contact us via email. If it were me, I'd just go to the hardware store and get some super long screws - but I am impatient.
Thank you for your answer. I will send an E-mail about the srews later.
I would like to ask another question. I would like to register my DS but I’m not entirely sure which company to choose. As you allready know I live in Japan, and I bought the Direct Stream at a company called Biccamera which is a bigger electronics store chain in Japan. This store is not in your list, but the company where the DS originally was imported by Kanjitsu Denki is in it. Which company should I choose for the registration?
Further more I have a question about the serail number. On the Kanjitsu warraty card there is at the end of the serial number (which is of course the same as on the unit) a “B” in brackets added, like this “(B)”. I guess this is just the info about the color, my DS is a black one. How shall I enter the serial number with the “(B)” or without?
I’m sorry for causing so much work, just want to do the registration right, to get the waranty.