Need advise from my trusted community here: buyer wants me to take the entire turntable and both tonearms back for a full refund

But seriously, nuke the site from space.
It’s the only way to be sure.

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You have my sympathies and highest support in whatever your decision. You are experiencing my greatest worry.
I realize that my humor is of no help; but here goes anyway, maybe @aangen 's bunny could visit him and chew him a new one. lol! I mean a really big loud lol!

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So many people are dishonest when it comes to purchasing audio items. Why wait six weeks to make this decision? I have a friend that sold a turntable on ebay. It was in perfect condition with all parts in place. The purchaser complained to ebay and demanded a refund. When the seller received the turntable back there were parts missing! If the arm is the issue and you are feeling generous you could offer a refund in the amount of the arm as long as he pays return shipping to you and it comes back in the same condition that you sent it. Hope it works out for you.

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This is easy to see how such a thing could happen. Case in point, as some have read this thread and come to the conclusion the tonearm advertised was the tonearm provided. It was not. The seller has admitted he listed a Nottingham Ace Anna, but provided an Anna. He did believe they were one in the same, which they are not. The Ace Anna replaced the Anna. An unfortunate situation for both parties. The buyer’s delay further confounds correcting the error.

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After a really bad experience attempting to sell a phono cartridge through Audiogon, that pretty much stopped my selling activities, and also made me lose any trust I had in buyers.

Which sucks, as I have to start purging many items immediately (including two or three cartridges) and can’t trust anyone through Audiogon or even US Audio Mart anymore.

It certainly does sound like buyer’s remorse after this much time has elapsed. Unless the tonearm was a completely different design, how could a buyer not live with it, especially if a small refund is offered? Doesn’t make sense to me. Sadly if PayPal was used, then they typically side with the buyer so, if he decided to file a claim, you’d possibly be out the money and the item(s).

The risk of shipping damage to return it, and the risk of the buyer having done something to damage it or strip it for parts, makes taking back the item a risky proposition.

Just to clarify. My ad did state AceAnna (as I had no idea that it ever was such a thing as an Anna arm). This is on me. But with that said, I had clear pictures of everything in the ad. Typically a Nottingham Analogue SpaceDeck with the SpaceArm goes from somewhere around $1800-2200. I sold the SpaceDeck, SpaceArm, Anna arm with the upgraded wires, a record weight and the dust cover for $1200. The Anna arm by itself usually sells for just around $1000. AceAnna will go for a bit more.

The seller did not reach out about the discrepancy in the tonearm until 2 days ago and the turntable was sold om Dec 3 and shipped on Dec 4, received on the 6th.

I have offered the buyer a refund for the Anna arm with return alternatively, he keeps the Anna arm and gets a smaller refund. I think this is very fair.

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Seems as though you have resolved it.

I hope so, but the buyer hasn’t responded to any of my offers to resolve it, so either he’s really poor with communication (given the 1.5months delay, that’s likely), or he’s not going to accept anything I offer no matter what.

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I think you are being very fair with the buyer! The ball is in his court…:man_shrugging:t2:

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I am going to need…

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I don’t have a turntable, and therefore avoid these problems.

Don’t have a turntable? But you are missing out on the inconvenience and expense!!

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Me neither, but I do have a lazy susan in the kitchen!

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I have tubes in my system :wink:

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Oh, well that makes you a bonified member of the expense and inconvenience club! You might as well get a turntable then.

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(the following is meant in good faith! and I’m not a lawyer but I have bought and sold plenty of goods in my 6 decades)

If I were the seller, I would take it back and return the money since your description was not accurate.

I don’t think its fair to argue the buyer should have known since you had pictures of everything in the ad; the description was flawed.

Timing of the buyers discovery is of no relevance IMHO. If he trusted your description and now found out it is not what he thought…

Example, some years ago a friend bought an old 911. Advert said 911S, it turned out it was a 911T modified with S parts. So, in essence it was an S but in reality it was a T. No matter what you did the value was that of a modified T and not an S. Judge determined that the car was misdescribed and ruled that $ and related expenses were due to my friend.

Life’s too short. You are offering the buyer some good options but in the end is up to him/her to decide.

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I agree with full refund, if buyer does not accept your proposal, as your description was not accurate…

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This entire unfortunately story is getting closed out with both parties agreeing. I’m taking it back for a refund and the buyer is paying for shipping back to me.

I honestly think the buyer has “buyers remorse” more than anything else, but at least both of us can put this behind us and move on.

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Curious to hear about the condition upon return.

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Don’t scare me like this! :frowning:

On a more serious note, I’ve refunded half now and will refund the rest after I receive it. This way, we both have skin in the game

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