Purchased 2 P20s in May.
One emitted a buzzing sound from the beginning, audible from the listening position… Support initially said it was normal; it took pushing back and posting to this forum to get a replacement. And despite being told I would go to the front of the line, it took 3 weeks to get a replacement.
My second one is now having a display problem – display is flickering, visible (and annoying) from the listening position. Color is washed out compared to the other unit. Something is wrong… Submitted a support ticket Fri morning, and have heard literally nothing back.
Problems happen – what matters is how they are handled. Why does it now require complaining on a public forum in order to get decent customer service? Really shouldn’t be this way.