One emitted a buzzing sound from the beginning, audible from the listening position… Support initially said it was normal; it took pushing back and posting to this forum to get a replacement. And despite being told I would go to the front of the line, it took 3 weeks to get a replacement.
My second one is now having a display problem – display is flickering, visible (and annoying) from the listening position. Color is washed out compared to the other unit. Something is wrong… Submitted a support ticket Fri morning, and have heard literally nothing back.
Problems happen – what matters is how they are handled. Why does it now require complaining on a public forum in order to get decent customer service? Really shouldn’t be this way.
Buzzing certainly isn’t normal. When my P3 started buzzing I had it repaired. A noisy power plant is cause for investigation (and so is the screen issue).
I am sorry to hear that you are having trouble with your P20.
Rest assured that we want very much to get this taken care of as quickly as possible.
I cannot explain how your service request was not answered in a timely manner and want to apologize for this.
Please contact me directly at jeremyb@psaudio.com with the nit’s serial number.
I will be happy to get this taken care of your you right away.
Kind wishes,
Will do, but the point remains – did you not receive the ticket I submitted on the site? If you did, when was someone going to get around to responding? If you didn’t, seems like there’s a problem with that support form. Either way something to look into.
Really? I am truly sorry. This makes no sense since we don’t normally take anywhere near that length off time. Can you contact us directly? You can email me paul@psaudio.com or service@psaudio.com and we’ll figure out what’s happened.