P20 freezing up again?


#21

Nice to know…thanks for getting involved with this one.


#22

Yes the freezing issue has been solved in software. Anyone else experiencing this rare occurrence should contact us for the update and get this handled. Thanks for working with us.


#23

Hi Paul, I am the ‘lucky’ winner of a screen and standby button freezing up on my P20 as well. Who at PSA can share the revised code? Best, Kevin


#24

Just contact their support channel. The updated software hasn’t been posted to the website yet.


#25

Email me and I’ll get Matt to get you new code on Monday that fixes it. Sorry.


#26

Any reason to not post the new code on the downloads page?


#27

I’ll find out on Monday.


#28

Any update?


#29

It’s up now. 1.19 for the P20 and it stops the screen freeze issue on the few that have it.


#30

Excellent! Well done.


#31

1.19 is the 3rd update I have installed in the P20.
Each time, the blue light will not stop flashing during the upgrade process.
After about 15 minutes I give up and repower the unit.
The P20 boots up normally.
I figure the update was unsuccessful but the
Information screen shows the proper updated firmware number.
Should I be concerned with this behavior?


#32

Successfully installed the firmware 1.19. Flashing for about 5 minutes then go to initializing screen. Will watch it and see any more freeze screen. Thanks.


#33

Hi st50maint,

Thanks for bringing this to our attention.

We believe this may be related to the oscillator code loading.
There is no risk to the unit when this happens as long as the firmware loaded for the oscillator card.
You can see the firmware number in the firmware screen next to “Oscillator”.
If you are having no issues with the P20 functioning then the code loaded fine and you are good to go.

If you run into any problems please reach out to me at service@psaudio.com and we’ll get you taken care of.

Thanks,

  • Jeremy

#34

Thanks. It’s a pretty sure fix, but do let us know.


#35

Thanks Jeremy,
My oscillator code is 0.56.00 and has been that number since my unit was new and had 1.04 as the main code.
Is this up to date?


#36

Hi st50maint,

That is the current version.
It sounds like the firmware installed correctly.

You shouldn’t have any trouble running the unit from here on out.
If you do have trouble with the P20’s operation please let me know at service@psaudio.com.

Thanks,

  • Jeremy