A couple of days ago I sent an email to PS Audio with this question. Maybe I’m old-school, but somehow I think that having paid several thousand dollars for one of their products, I should have gotten a response by now. Maybe not solve the problem immediately, but at least acknowledge they’ve received it and are working on it. But, nada.
Thought I’d try here. Here’s my issue:
(BTW: I’ve already talked to Jesus at Sonore about this, he responded quickly, as he has to most any question or issue I’ve had. He’s puzzled as well about what might be going on. Also, BTW, I bought the orbiter because the Bridge is basically worthless, which any quick look through these forums will confirm. Sorry, just in a bad mood about this.)
Just upgraded my PW DAC MK II to the DirectStream, using the upgrade kit. I’ve loaded the latest firmware (indeed, it wouldn’t work at all with firmware that came with the upgrade kit) I’m using a SonicOrbiter connected via the USB input to access music on my hard drive. I also have it connected via optical output to an old Yamaha Musicast, primarily to play in another zone in the house (my wife’s space).
In any event, I’ve got background static when I play through the USB input. The optical connection plays fine. I’ve changed the USB cable, but it doesn’t make any difference. These are standard USB cables, which worked fine with the MKII. Now, here’s the really odd thing. The Orbiter’s software allows we to choose various playback options, one of which is Airplay. If I select Airplay to use Audirvana Plus 2.O to playback music, the static goes away. If I go back and select squeezelite, to use Logitech Media Server, the static returns. I find this odd because regardless of whether I’m using Airplay or LMS, the signal is still routed through the USB input (I think, at least if I disconnect the USB while Airplay is playing, sound stops).
Also, btw, and somewhat less importantly, I went to register the upgrade on your site, but I can’t find a serial number anywhere. I of course have the sales slip, but nowhere on the packaging or the receipt do I see a serial number.
Anyway, as you can imagine, the static is more than a little annoying, especially for a not inexpensive upgrade. Any thoughts as to what’s going on?