Stellar Phono - no signal like mute issue

Nope! My son has ordered a deluxe box set of the last Smashing Pumpkins album, anxiously waiting for it and yesterday with a big smile on his face he asked me: “can we listen to it in the new room, I’m so excited?”

You can easily imagine my frustration when I wasn’t able to satisfy his expectations and quite embarrassed I had to proclaim “there’s something wrong in the system, we have to pospone the inaugural ceremony of the vinyl rig”.

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Might be time to look into the excellent Gold Note phono preamps to match the rest of your vinyl rig.

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Already tried the PH-10! The SPP is far better IMO.

Maybe the PH-1000… but frankly I don’t want to invest now in my analog rig. It’s not the right time.

Well the Ph-10 sounds fine to me and since like you my vinyl rig gets limited use it will stay in place and I don’t have to worry about whether it will work or not. Hopefully for you since the man who created the SPP is no longer available somebody else at PSA will know what to do short of you sending it across the ocean.

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Thanks, haven’t you thought about a listening to the new PH-1000 Lite version? Less expensive than the PH-1000 and probably as much remarkable.
I agree with you, since my habits turned to digital massively.

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Don’t give up on your SPA. PSA will get it sorted out for you. It’s a fantastic product.

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Correct input chosen on your line stage preamp?

Thanks Ron, yes checked and tried also on different outputs of the BHK Pre… Also tried different pair of cables. If I connect the TT directly to the Preamp, bypassing the SPP, I can hear music from the speaker (at higher volume of course but it was just an experiment to be sure that the signal from the TT was coming out correctly

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Have you considered opening it up and looking to see if something is loose? I haven’t looked inside mine, but I assume there’s at least some cables in it.

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BTW - Great troubleshooting so far.

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Paul is taking care of my problem (even on Sunday, hats off). Tomorrow he will give me a solution in some way.

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We should be neighbors, I would loan you mine, I haven’t used it in months.

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Very nice, Vince! Power it on sometimes, just to know it works fine!

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I’m afraid you’ve exhausted the external troubleshooting. Given that there is virtually no wiring/connectors except power supply and front panel and they appear to be working it’s likely gong to need a trip to the mothership. With both channels out one usually is looking for an audio power supply problem. In the past when I’ve had my SGD back there they simply swapped ou the board to be able to turn it around quickly. I’m sure Paul will take care of you.

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Thank you so much @Paul

The unit is just arrived and… I’m back a VINYL guy! Wonderful!

Great job and great customer service!

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