Good morning,
I am back to write on this forum to report the same problem of “static” always present at any volume in my audio chain.
I have known about the problem since April 2023, when I got the first unit from PS Audio.
The second one, which was replaced in July for other reasons, had the exact same static problem.
I have owned all the DACs produced by PS Audio (PerfectWave MK1 and MK2, DirectStream MK1 and MK2), and I have never had the need (they sounded divine) to add a preamplifier.
I have always directly connected the DAC (DS MK2 today) to my McIntosh amp, and since that “cursed” April, I have not been able to get rid of this annoying static that is always present.
I have several amplifiers at home:
- McIntosh MC1.25KW
- McIntosh MC611
- Parasound Halo JC5
- Parasound Halo A21+
- Parasound Halo A23+
I always had the same problem with all of them!
I tried “Neotech Amazon” silver XLR cables, “NEI-1001-MK2”, “NEI-1002-MK2” (cables cast in pure silver and gold), and I always had the same problem!
I contacted support several times, and they always promised me a firmware update that would improve the problem.
Unfortunately, this did not happen…
I tried them all:
- v2.3.6
- v2.5.1
- v2.6.2
- v3.1.0 with Massive
- v3.2.1 with Mount Blue Sky
None solved my problem.
Now I even read that some relays have been removed to try to mitigate the underlying problem.
I am speechless…
I am here again asking for help!