As others have mentioned, âWindomâ is a version of firmware, software designed to execute on the DACâs internal computer module. The USB/ASIO driver also provided by PS Audio is designed to run on the (Windows) computer to which you connect your DAC. They are separate and independant pieces of software.
As @aangen mentioned above, taking the well-intentioned advice from forum members for issues like this is problematic in itself. However, if you have some experience using Windows drivers then there are some things you can try. If you have any doubt whatsoever then you should contact PS Audio support directly.
From what youâve described, it looks like you may have a driver incompatibility issue, one which Windows will not allow the driver installation program to fix.
You can check the operation of the PS Audio driver by running on your Windows computer (even Windows 11) a legacy Control Panel applet called âSoundâ (mmsys.cpl). If you press the âWindowsâ key and the âRâ key together, it will show a popup window allowing you to run a program. Enter âmmsys.cplâ in the âOpenâ field and press âEnterâ. You should see a window pop up similar to this snip.
You should see an entry for the PS Audio âaudio deviceâ. If so, click on the âPropertiesâ button and a window will pop up similar to the following snip.
Click on the âPropertiesâ button in the âController Informationâ box and a window will pop up showing the current status of the driver, similar to the following snip.
If all seems OK, you can view all the apps installed on your computer by running the Control Panet applet called âappwiz.cplâ. A window will appear showing a list of applications installed on your computer. Look through the list searching for the PS Audio USB driver. I would show you a screenshot of whatâs installed on my PC but, since I started using the Matrix Audio ASIO driver, I no longer need the PS Audio driver. In fact, I think theyâre mutually exclusive anyway, which may be why you are having an issue. Do you have installed another ASIO driver? Anyway, hereâs a snip of the âappwizâ entry for my Matrix Audio driver.
If youâre confident youâve found the correct PS Audio driver, you can right-click on the entry which will give you the option to âuninstallâ the driver. At this point, as Al suggested above, itâs probably best to disconnect the USB cable to the DAC. If there are no issues with the uninstallation, you can try again to run the driver installation program. If no issues, try again to connect the DAC.
Hope this helps.