Thanks everyone. The seller on Auydiogon knew the cables were fakes and sold them anyway. He did not buy them from a dealer in good faith because the cables sold for less money than we paid for the real ones in the first place.
In any case, whatever the story, we’re here to help. We don’t want PS customers to suffer with inferior products which is why we brought legal action against the counterfeiter. And we will do the same in the future should this crop up again. In the meantime, we are in the process of contacting the seller’s customers and offering to replace the counterfeits with real equipment so that our customers are not harmed.
People shouldn’t feel badly about finding a deal and taking advantage of it. I would feel bad if someone knowingly purchased stolen goods but that’s not the case. These customers found a deal, bought our cables (or so they thought) and we are honored they chose our products.
It is always safer to buy directly from us or our dealers, but when there’s a bargain at hand…
We intend to do what we can to make it right for our customers because at the end of the day, our customers are what matter most.