They still do IME. FedEx, UPS, USPS, DHL typically it is not the employees but the processes and algorithm foul-ups. I did have an issue with an Amazon delivery driver, that has since been resolved. The contributing factor was a heavy delivery burden causing him to take unwise short-cuts.
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I loaded trucks for UPS in Addison, IL while going to jr college, yes itâs been a while. I was a teamster and it is HARD work. Relentless and physical. We did bad things with your stuff, itâs inevitable at the pace. Itâs a tough industry. Surprised more bad doesnât happen.
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I agree with that. It is remarkable how much does get delivered on-time and undamaged.
A classic:
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The value of the Walgreens drop off is very simple to understand when a signature is required. Being home at the moment they arrive can be difficult. If they drop it at Walgreens which in my location is open 24/7 I can go pick it up anytime it suits me.
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Good point. Being available has been a problem for me a time or two.
Not sure if this makes a lot of sense, at least not in my case. There is a Walgreens on the corner of one of the major intersection in the city where I live. Across the street is a FedEx Print & Ship Center.diagonally across on the other corner. It wouldnât make sense to go to the Walgreens to drop-off and pick-up packages. Depending on the direction youâre traveling, chances are the FedEx center is gonna be more convenient and probably a lot faster. Thereâs also two other FedEx stores in town, a couple of Mail Boxes Etc types, and several UPS stores. Walgreens would be the last place I think anyone here would go but I guess itâs another option. Obviously, if your primary destination is Walgreens, thatâs one less stop you have to make. Having said that, considering the kind of customer service one is likely to encounter at Walgreenâs, package pick-up/drop-off would be a choice of last resort.
Given the competency level of the service I got at Walgreenâs shipping counter when I bought something from their own website (free shipping to the store), I sure wouldnât trust them with anything as valuable as pricey electronics. Lots of confusion among the employees, not all packages in the lockers, but just stacked up in the aisle behind the counter, just general disarray. Kind of a peculiar choice for FedEx to make in a partner for the âlast mileâ customer service experience.
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I agree. I have a Walgreenâs .6 miles away, and a FedEx store 1.2 miles away. The later has a very secure storage room, hand carts, and people capable of answering questions; the former does not.
I feel like we are on to something with this thread. So far there seems to be a general consensus that we donât like FedEx and Walgreens. Perhaps we can start a certification process that corporations and stores can post in their windows and websites.
Audiophile Approved ('cause we wonât F up or lose their gear).
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Then there is Music Direct that has blocked any attempt to divert my last 2 FedEx shipments to hold at location. My only choice was to pray that I get to the front door in the .05 seconds between the time the driver rings the doorbell and drives off.
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In my experience region plays a big factor. Here in the Tampa/St. Pete are I have had excellent service with all carriers. My business in Baltimore, not so much.
An interesting observation.
My big gripe with FedEx, is their overly optimistic initial delivery date, and then when things go ^its-up along the way they refuse to update their delivery schedule, or make it even more unrealistic. The service is not rough, and my local folks are fabulous.
I get a lot of wine delivered here, and so signature/adult needed.
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I prefer the reverse psychology. Tell me Iâll get it in 6 months from now and get it to me in a week, weâre golden.
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Will it also come in under budget?
Awhhhh⌠Thatâs the gravy.
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Yeah. I love pleasant surprises.
Does anyone remember when if you wanted it fast you put it on Greyhound? You could get a package all the way from coast to coast in two weeks.
That was FAST.
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When I worked for Hughes I had this thing called a Red Card. I could walk up to any US-based airline and hand them a package or a flight case and the package would get either go in the hold, of if it was sensitive gear a seat in the cabin. The first time I tried it I genuinely thought the folks at work were messing with me. But it worked.
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Thatâs a cool story. I am thinking some military ties helped that card work for you.
Back in the '70âs when I was working in construction a coworker and good friend started a âsame dayâ nationwide delivery service. He would buy a seat on an airplane and then allow the airline company to resell the seat if they would agree to stow and hand the package to a courier at the destination gate. He went on to be very successful at the fast freight business.
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