I bought a StellarGold DAC at AXPONA this year. It made me fall in love with my CD collection again. I decided I needed good transport and not being able to afford a new one, I was advised by a contact at PS Audio to look at used PerfectWave SACD Transports. I found a guy on Audio Mart who agreed to sell his. It had minimal use and worked perfectly. It was really more than I wanted to spend (or should afford), but decided I should buy it because they’re very hard to find on the used market. So I did. And I was SO excited I couldn’t wait. A couple of days ago FedEx shows up at my door with it. I ask the driver to please set it inside the door and he was happy to, but because the box was dusty, HE BOUNCED THE BOX ON MY CONCRETE FRONT STEP. HARD. I was shocked and angered and when I got it installed in my system, heartbroken to find the drawer will not open. I tried the “Emergency disk eject” process which manually opens the drawer. Also didn’t work. PS Audio is closed for their summer holiday so I can’t contact them till Monday to see if they can help me over the phone. Unless anyone here has a suggestion?
I’m expecting to have to ship it to them for repair. Crap…
If things are not damaged, sliding the lever underneath and at the front of the chassis should open the door; it is wise to ship the component with that in the “locked” position. If that has already been tried. . . I think you need to wait until customer service is active unfortunately.
Welcome!
A painful story. 
PSAudio we’ll get you back up and running, but it is certainly frustrating to wait.
regulation in Canada and post office, packaging must accept a 6 foots drop! when insured they are more careful!
and when you negotiated for shipping, the shame goes on you! If you accept the seller term shipped insured your ok, but if you negotiated all in, you open the risk!
Any now, when I ship always insured, and when purchase always ask for insure!
That one time that will happen, it will be costy!
Also if you have an honest seller!
Sometimes they sell it broken, you complain, you return they cash the insurance! and get them repair by insurance or full refund!
Always take picture before opening and packaging!
I get wine delivered, by FedEx, every 10 days or so. After 5 years or so we’ve never had an accident. YMMV
that’s what i said, insurance and messy shipping if they crash, motivate the services!
Services is not equal depending the region!
btw, that’s a lot of booze! 
Perhaps the seller left a disk inside. Tilt it the wrong way and the disk can come out of the tray and jam it up. It may need to go to Boulder for disk removal.
I tried sliding the “Emergency disc eject” lever to the right to no avail.
When you refer to locking for shipping, does that mean that screw is slid to the left and then tightened for shipping? Does it stay that way for playing discs too?
the screw was loose when I received the transport.
I’ve never had an issue with FedEx before. Sadly, they picked a hell of a shipment to start! The seller shipped it fully insured. He will open a case against FedEx after I speak with PS Audio Customer Service on Monday.
The box showed no damage other than a small, round dent from the inside. After opening it I found it probably came from one of the legs on the bottom of the transport. The unit was inside the original PS Audio box, which contains really interesting protective packaging. I’ve never seen anything like it. The transport rode suspended between 2 sheets of plastic film so it could move/bounce around inside the box while taking small force bumps. That original box was inside the original shipping box. The seller had kept it all. I don’t believe that type of packaging could sustain a 6’ drop if that’s really the FedEx standard. The unit is pretty darned heavy and would stretch that plastic sheet and impact the box which is exactly what happened with the mere 2’ drop this sustained.
There is definitely no disk inside. I Facetimed at length with the seller to try to diagnose/fix the issue. He wanted to watch the “boot” process and the lights and listen to the drawer mechanism. The seller has still pics and videos of his testing prior to packaging and shipping.
I fully anticipate sending it home to Boulder for repair. Luckily, the seller has agreed to pay the cost of repair. It’s a 16-18 hr drive to Boulder but I’m sorely tempted to go pick it up rather than trust a shipping company again.
Oh, that’s ugly. I’m glad the sub is unscathed.
I don’t remember the exact process. What you have done should have released the drawer if this was the impediment.
How much was the unit insured for? If was for the full retail price I’d try to collect that amount, then purchase a new unit.
I’m not sure what it was insured for. I just asked the seller that question. He is going to pay to have PS Audio repair it if it needs it (presumably out of the insurance). Sadly, used PS Audio SACD transports are very hard to find at least the PerfectWave, which is all I can afford.
I don’t think they even sell new transports, anymore, and I’m not sure they have plans to start again.
Oh yeah, I forgot, PSA no longer sells transports. I’m sure they can fix your unit. Bummer it arrived, or was damaged by the actions of the neanderthal FedEx driver.
Thankfully it sounds like you’re dealing with a top shelf seller.