I own a complete PS Audio system from amp, pre, DAC, Transport and PowePlant. All I hear on various forums is how wonderful PSA customer service is but I have a completely different opinion. I’ve been calling and leaving messages for a tech question on my P5 for over a week and half and haven’t gotten even a hint of a call back. Every time I call no one is available and asked to leave yet another vmail to their tech guys. And then rewind, repeat.
Great equipment and great value. But customer service? I don’t think it even exists. Or it does, but they could care less.