The BHK Preamp started acting up. When powering on, it goes back and forth between a fast and slow blink. After it finally powers on, the volume is erratic in response with both the remote and the volume knob. Sometimes I will tap the remote three or four times, and then the amplifier responds 10 or fifteen seconds later. Sometimes it doesn’t respond at all. Same with the volume knob.
Spoke with PS Audio and it has to go back. This is frustrating in itself because I already had to send the BHK 250 power amp back, and weighing 100 lbs, that was no fun.
PS Audio provides great support, but I should not have to pay the shipping charges to send this back. With insurance it is going to cost a lot of money to ship this back to Colorado, and I am absolutely certain PS Audio has a corporate account with FedEx or UPS that would make it much, much cheaper to ship.
PS Audio should provide a prepaid shipping label for this return for repair. The unit is only one year old.
The RMA number for this return is 513064 if someone at PS Audio sees fit to do something about this.