Repair turnaround from PS Audio

Audio Components
1

Does anyone have experience with repairs sent back to the mothership? How long was your component at PS Audio before it was returned to you?

Thanks in advance,
Vince

2

I’m currently having an issue and had to send my unit back twice over the past month or so. Both times, I received it back in about 1 week.

3

It depends on the specific failed component and the specific parts availablity.

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4

Good call out on the availability - my understanding is that their currently having issues with logistics - parts (transformers) getting stuck at the ports, etc. Good ole’ COVID wreaking havoc on the supply chain.

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5

I am considering the BHK 250. I realized I should ask this question before I went too deep into the PSA waters.

COVID, slowed USPS, and slowed Customs have wreaked havoc on a number of things for me, I am not surprised that this has effected PSA.

6

When you contact PS Audio for a repair, perhaps ask what they expect for turn-around time.

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7

I had a BHK 300 input board fail. The turn around from drop off with local distributor was about 3 weeks of which most of the time was shipping and customs clearance. So not bad.

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8

@watchdog507 Thanks! That’s exactly the kind of feedback I am after.

9

Back before covid, it was usually a 72hr turnaround. Often faster. Now, I believe the team is roughly quoting 2 weeks between the time it leaves your door and gets dropped off at your door. Depending on parts, it can be a little longer or a little shorter. They tend to be an under promise, over deliver type of crew.

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10

Thanks @jamesh I really appreciate how many of our threads you respond to, whether you are directly called out or not. That’s are really good sign for a customer like me who is new to PSA, digs the sound and is considering a deeper investment.

Take care,
Vince

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11

James is a great resource.

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12

Thanks Vince, really means a lot!

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