Just about to send back my SECOND faulty Sprout100! The first one had a screwy source knob that wouldn’t align properly, and now the second one has an optical input that immediately collapsed and caved into the unit the very first time it was touched. And apparently you only have 30 days to get a …

I have 6 pieces of the most expensive PS Audio gear and 6 AC12 cables of both power and I2S. All were made and packaged well. When I had an issue initially with some cables Paul stepped in and made it right. When my input board failed on my BHK300 James stepped in and sorted it out. When humans ar…

I’d be interested to know how this turned out for the OP. Not to turn this into a PS Audio lovefest, but one of my main reasons for choosing PSA for much of my audio gear is the culture that Paul has formed here. The family experience and cooperation. I have no doubt that PSA has some QC issues fro…

OP has not been around since he started the thread.

I’m happy to say my lone PS Audio component was handled properly when I had a problem. It turns out it arrived with a dead Bridge II. TJ first thought I should send it back but instead, we decided on swapping the Bridge II board for a new one and sure enough, it worked fine. I did have a firmware …

I have nothing but kind words for the PSA customer service department. One thing that is out of their control, is the manhandling of the product while in transit. Have you seen some of the couriers videos lately? i.e Big screen TVs being thrown over fences…etc… Can’t wait for the new PWT replacemen…

The PSA customer service is great, but the quality control needs some work. But you make a very valid point with the courier services. They don’t care how they treat your stuff. I had a $2K Yamaha AVR get dropped by United Parcel Smashers years back. Their response, file a claim. No concern the…

I had a QC issue with the USB devices on both my two NuWave DSD DACs being defective. They swapped the L & R channels. I was concerned because they sent no notice to customers about the issue. I had used JRiver Media parametric EQ to swap the channels but that stopped working with some 2X DSD files.…

[image] netspecht-2: When I ship things, I take pre-shipment photos of the packing and box. Same here. I also make sure to include in the photo a picture of the front page of the news. UPS tried to weasel out of paying a claim on an amp that was completely destroyed by them, but changed thei…

Frigging nice!!! :slight_smile:

Frustrated by terrible PS Audio quality control!

Audio Components Integrateds

stonefree1911 November 28, 2019, 6:54pm 20

That’s a good point.

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Frustrated by terrible PS Audio quality control!

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