RayK I have actually been considering doing that as well, as it would be fairly easy to accomplish in my setup. Only real issue is I’d have to make a bunch of holes in the floor behind my rack, which might freak out the spousal unit.
I had a carpenter put the hole through my wood floor and then make me a very nice wood plug to give it a nice finished look. It kind of looks like an A/C duct hole in the floor (2.5" diameter). Plus the hole sits under the equipment rack so it is hidden anyway. I’m guessing the hole would become more of an issue for the next owner when I decide to sell the house. 
I have absolutely no insight on their plans with this, but my instinct tells me we aren’t going to see it up and running again in the form that we’re used to.
That is why I do not buy more equipment from PS audio or recommend it to other customers. CHEATING
In what regard?
Perhaps because the marketing doesn’t entirely live up to reality…
From the product features page: “The data is stored on our servers and available via the web interface for the P12. Customers can look at power quality over time, or drill down to specific times of day to find out if there’s a problem involving the home’s power…”
Said servers haven’t been working for 6+ months, with no time frame given for that promised feature to be restored, other than “Thanks for the understanding and we will return service as soon as possible…”
It doesn’t take 6 months to replace a busted server, so the “as soon as possible” needs to be taken with a liberal dose of interpretation. If I had read that, bought the product, and then found the advertised feature didn’t work, I would feel cheated. I’m with @michael-denmark on this one.
When promises don’t happen customers can get disillusioned and feel cheated.
Ok. I did not realize that the product description still contained language advertising this now defunct service. It should be removed until service is restored.
I guess the question that remains is… does this amount to “cheating?” - which implies intent to defraud. I don’t believe so.
The explanation given leads one to believe that the service is being restored…if in-fact there has been no decision to restore the service, or there has been a decision not to restore the service, one might feel cheated by the marketing promises.
In the absence of any explanation, that is, if somebody read the marketing and bought the product…they would rightly feel cheated if a promised feature was in-fact defunct.
And also, @michael-denmark first language is not English, so I’m willing to cut him some slack on the use of the word. And bear in mind, his patience has been tested for 6 months now on this question. Obviously PS Audio has no intention on cheating their customers. But customers might justly feel having been mislead and cheated, even if there was no intention to do so.
Again, not arguing that leaving the language describing this feature in the product description is imprudent. However, the accusation of “cheating” should come with more than mere assumption, which is all that has been discussed here.
If PS Audio intentionally left the language of PowerPlay features in the product description in hopes of luring customers into buying their product, then this accusation is justified. The fact is, you nor I can substantiate this one way or the other.
Being pissed off and expressing discontent is one thing. It should occur. It should occur regarding this very issue. But, I still feel the “cheating” accusation is unwarranted.
Actually, I can. I took this issue up with them directly a few months ago, and I also took it up with the local dealer channel to take up with them. And I know the dealer followed it up. It did not result in any change to the marketing of the feature.
Slow to move or take action in and of itself does not amount to ill-intent. Unless you have some articulable facts to back up the intent to defraud, emotions should be checked at the door.
That’s right. I agree with you on that.
However, slowness to act is difficult to defend when wrong marketing is knowingly being spun to customers for 6 months (or however long).
Also remember @michael-denmark is hot-headed and dramatic. I suggest filtering everything he posts to perhaps 10%.
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Haha. That’s funny. Might I suggest that people put in suggestions as to what features they use most? I am really unfamiliar with this feature. However - full time hourly monitoring of every power plant out there - uh yah that might be unmaintainable as volume goes up. So maybe there are other features that people miss most. As an example - maybe people want to turn their system on remotely for warm up. That would be no problem as it is essentially an on demand request to the server at low cost.
I’m not sure how many days of data ps audio keeps to see daily trends in power. Maybe just seeing 24 hours - and trashing and repopulating the next 24 hours is good enough.
Honestly I really wonder how many people actually use the feature. Maybe Michael can chime in to say how he uses it. Let’s take this beyond the scope of what was promised/delivered. Let’s talk about how you utilize it to give ps audio some thoughts on design parameters to reduce the traffic on the server
- All data was dumped on January 1 each year. So on December 31 you had access to hourly averages of 1 year worth of data. On January 2 you had access to 1 day worth of data.
It never worked properly for years and years. Then it got to the top of the fix it list and it worked much better briefly before it stopped working at all. Which was obviously very disappointing for those who had been advocating for years and years for it to be fixed, to finally get there, and then not have it at all.
Some people want what is promised, whether they use it or not. Which is fair enough. Some people don’t really care about features that might not work properly that they don’t use, or that they don’t know about. It’s really up to the company to deliver what was promised, irrespective. And if promises need to change for whatever reason, then the marketing needs to keep up with reality. And the change needs to be communicated to all owners.
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( Ineluctable fact going by previous ) ( As noted with 24 angry emojis )
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A new word for the New Year. For me anyway. I had to look it up.
LOL!! Me too!!