P10 wrong voltage out and higher THD out


#1

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#2

Tran - I am not an expert, but for what it is worth, I would immediatly unplug and not use the P10 until you figure out how to change the Voltage to your countries setting.


#3

Welcome!

I strongly agree; unplug the P10 as well as any equipment connected to it.

Higher THD out than in indicates there is a serious problem. Given you cannot adjust the voltage out over 125V suggests you have a unit specified for a country with 120V as a standard.


#4

Or Japan, which I think is around 100V.


#5

It is and I believe the only country with 100V as the mains voltage. There are a good many countries operating on 100V - 127V, but they are greatly outnumbered by those where the mains supply is between 220 and 240 volts.

This is odd enough, but what really surprises me is the proliferation of plug types. There are over a dozen in use.


#6

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It’s very odd that I use voltmeter And it shows voltage at output plug around 206v (not 106 as shows in software), I think something wrong with firmware (my current firmware is 0.41). Vietnam voltage is 220v, 50HZ.

I just unplug all equipments and try to adjust voltage, But still failed to adjust over 125v


#7

Very strange. It is good to hear however that the output is 206V, not 106V.

Hopefully someone from PS Audio will be able to offer some help.


#8

I do hope to get support from Ps Audio expert asap


#9

Have you reached out to PSA support directly? That can be faster than posting in the forum (but still unlikely to get a response over the weekend).


#10

I’m no expert myself as well, but I have to agree that it looks as though you’ve got a 110V model.

IF so, then it’s amazing that the P10 manages a 206V out … that’s a heck of a lot of boost. However, the poor THD out is a dead giveaway - typical behavior if the P10 is expected to cut/boost too much. I once experienced this as well, and when I measured my incoming voltage it was 178V! [in a 230V country].


#11
stevem2 said

Have you reached out to PSA support directly? That can be faster than posting in the forum (but still unlikely to get a response over the weekend).


I had great support recently from PSA support and I also recommend emailing them direct.

#12

Where did you purchase this Power Plant? It clearly has the wrong firmware and looks like someone took a 120v unit and tried to change it to a 230V unit. This would never have left the factory like that. I suspect you might have a transshipped unit. Damage could easily happen.