@brodricj, now I would. But now I have to solve my problem first.
@Paul McGowan, your importer in Australia drives my crazy. I was about to write an email to you and received his email half an hour ago. He wrote to me and told me things like:
"We have been running your P5 in our office today and the fan noise level is perfectly normal for a P5. Indeed the fan only comes on at start up, so I’m not sure what the issue is here.
There is also no detectable transformer hum with this unit. If you are hearing hum in your location it may be a result of DC on your power line, or the fact that you were outputting at 225v.
The unit is operating perfectly to specification.
We do not offer a back to base warranty, so we request that our shipping charges are reimbursed.
I will prepare an invoice in the morning"
1/ I have written back to him. He does not know that the fans are only kicked in to run when heat is up at certain level and off again when heat is down. If load is too low then chances for fans run again soon is low. Give the box enough load and wait a bit and he can see the fans run. Is he qualified to open the box and tested before shipping the “new” device to me? Is he qualified to test and run warranty? How could you let an distributor like that to serve the customers here? The fact he has the right to test new devices and package before shipping out to customers are bad thing. He has all types of ex-demo, open-boxed which he offers to sell to consumers. He is the only importer here and has his own hifi shop to sell those PSAudio things. How can I trust him after all this? Do you control him well for the sake of consumers? Do you care about PSAudio image? Before I bought mine, I thought PSAudio did the testing/product verification/quality assurance/quality control. I found out everything is done with him when I exchanged emails with one of your staff at PSAudio after I found my box was with damaged plastic bag and tiny wood dust inside the plastic bag when I unboxed it upon delivery. Now my P5 is just about one month old. Why does not he run the test more carefully and replace the Indonesian fans inside (I can look inside thru the heat sink opening). I would do that myself with a better fan (this fan costs nothing) if the device is no longer in warranty.
2/ Nothing wrong with outputting 225V. Does specs state I cannot set 225V?
3/ Why nobody/manual told me that P5 cannot tolerate possible residue DC in power grid or by using inverter aircon/heater (which could cause DC and transformer starts to hum. If I knew that, would I have bought the P5 to restrict myself to use P5 in specific conditions only? Does that make any sense? My Consonance Cyber 845 monoblock poweramps from China with 2 big transformers and under my house, they never produce any hum. P5 transformer is bad. Should not blame power grid. Now I listen to music and cannot turn heater/aircon on. I have told him that hum came when my centralized heater was on and when no heater, chances to hear hum was low, unable to reproduce.
4/ And he jumped to conclusion that I claimed false warranty and he issues an invoice for shipping charges for the “false” warranty. He cares about his money, not customer’s satisfaction.
Bottom line, what a service. Please kindly get things right. Thanks. I spent decent money to buy stuff and has the right to make sure my stuff to work OK for me. I don’t cry for moon and should not be treated like that.
I have asked him not tamper the box. Sending back to me and I get a technician to run the test and report for me. If the technician can find out what I have found (sure he can), I’ll lodge a complain to Australian Competition and Consumer Commission. Other consumers should be protected as well.
I have also sent him and CCed you all the evidence I recorded before asking for warranty (photos of bad packaging and voice recordings of the fan noise, transformer hum).