PS Audio needs to be clear


#1

Hello Folks,



There’s something i did not understand here. I’ve been out from the forum since one month now and i left it

still with peoples, like me also, that needed a solution for the famous pops and clicks caused By the firmware according

Changing resolution file from 16 to 24 bit.

Problem that was apparently solved tweaking with jRiver but not solved By the MK2 itselfes. I mean a machine that costed 3000usd and

Should be PERFECT .



Now all these matters seems to be desappeared just because PS Audio presented the new DIRECTSTREAM DAC and now what???

We have to spend 2000usd to have the problem fixed in a new machine?

And second…a guess Italian customers like me probably cannot benefit of the upgrade KIT.



Well Paul, i need to be clarified!!!



Regards,



Fabio


#2

PSA is still actively working on the clicks and pops issue. It’s just that the Direct Stream is getting the most attention on the boards. Paul has made it clear that the project is ongoing. Kits will be available outside the US but supplies will be limited everywhere at first.


#3

Do we know how many PWD are affected by this problem? Knowing that those using a preamp or having some tweaks in JRiver to avoid resolution change are may be thinking they are not affected.

Just to know if our PWD are exception or not…


#4

It appears to be pretty common but the severity seems to vary. People (like me) who use a preamp often don’t notice it unless we look by turning the PWD volume way down and the preamp way up. The PSA team is actively working on it but admittedly it is taking far too long.


#5

Taking far too long???



Let’s say it’s a NEVER ENDING STORY!!!


#6

Many are very frustrated.



Unfortunately, it is a very tricky bug to squash.


#7

Some people even love the vinyl clicks and pops. And not many ask the manufacturers to fix them once and for all :smiley:


#8
Some people even love the vinyl clicks and pops. And not many ask the manufacturers to fix them once and for all :D

And some automobil manufacturers even design in engine noise when shifting gear and throttling.
But I guess this analogy will not help the situation.
I am a bit stomped that a pre inbetween will help.
You should think it has to do with less than perfect impedance matching or sensitivity mismatch.


#9

The noises are low level and remain low level, regardless of the volume control setting.



When using a preamp, the PWD volume is set high. But the noises still remain low in level. With the preamp then set to normal listening volume (attenuating all incoming signals) the music is easily heard, but the noises become inaudible.


#10
The noises are low level and remain low level, regardless of the volume control setting.

When using a preamp, the PWD volume is set high. But the noises still remain low in level. With the preamp then set to normal listening volume (attenuating all incoming signals) the music is easily heard, but the noises become inaudible.

Very good explanation, elk!
This clarifies the mysteries around the topic.

Frode :)


#11

The noises are may be low but they are not always at the same level and seems to go directly to your tweeters. If I’m not wrong, tweeters are piece of hardware to manage carefully, no?

I don’t know if there’s a real danger or not but you can trust me at some occasion (in case of a “Tick” louder than others) you can’t get not alarmed for your speakers. The only thing you want to do immediately is to leave the NativeX mode and choose a fixed sample rate.



@Alexkz Nothing to compare with vinyl clicks, there’s no whim here.

Would you be happy to buy a fast and luxurious car and never able to goes up to the 2nd gear because of the car?


#12
Pat said: Would you be happy to buy a fast and luxurious car and never able to goes up to the 2nd gear because of the car?

This comparison is not correct, because the PWD can play music perfectly. This one is more correct:
frode said: some automobil manufacturers even design in engine noise when shifting gear and throttling.



#13
Pat said: The noises are may be low but they are not always at the same level and seems to go directly to your tweeters.

They do vary in level and are legitimately of concern, especially for those who listen without a preamp - one of the stated uses of the PWD.

My impression is PS Audio is continuing to work on the problem - appropriately so.

#14
Some people even love the vinyl clicks and pops. And not many ask the manufacturers to fix them once and for all :D



=))

#15

The only work around I have is to fully turn off the PWD and then back on. That will stop the clicks for some time.


#16

Any news about Ps audio team tech about pops anc clicks problems???



Thanks



F.


#17

@FABIO060673

I quess the trouble with clicks and pops are partly in the hardware. The PS audio team has worked a long time on this problem. But every (new firmware) that should solve the problem had it’s own problem namely the SQ. The latest firmware 2.4.3 in my opinion has the best SQ ever. So the clicks and pops brought someting special!. I have tested (like most of us) lot’s of firmwares and tested it in many, many setups. I decided on a certain moment is not going to work and added a preamp in my settup. I’m not saying that everybody has to add a preamp, but explore other possibilities like USB.

The SQ of USB has surprised me many times, and in many occasions I even liked USB better than the bridge. The protocol USB is far less unstable than ethernet and in a certain (the solid sound) way it sounds more like our good old cd player (for the people that liked the solid sound) There’s no problem with dropouts and I had far less clicks and pops using USB.



At the moment I use a pc card connected with one of the I2S ports of the PWD. The sound improvement is enormes it is even bigger than the upgrade from the MK1 to the MK2 maybe twice that big. The only problem with this card is that it won’t work on low ress because of a tech problem (difference with the I2S protocol of the PWD) but using Jriver upsampling all files to 176 and 192 on the fly the PWD only has to switch between the two samplerates. The clicks and pops are far less attended. Maybe you could try this with USB. I’m positive it will help to enjoy using the PWD you will even have gapless. For the best SQ you have to leave your bridge in the PWD using USB with firmware 2.4.3 if else the sound will be thinner. No clue why! With all these bumps I still would not have missed the evolution. For what concerns the PWD it’s now time to enjoy!



#18
Any news about Ps audio team tech about pops anc clicks problems???

Thanks

F.

one and another excuse is the root that you want ? If yes , then you can keep asking PSA for such question otherwise it's really make no sense .Because all of us know that we have raise such issue for at least one and half year .
And next time it might have a perfect solution called indirectstream incase something happens on the new directstream. - You know what i mean...
:D

#19

@wijnand

Great read and makes sense along with truthful statements . In all fairness to the bridge with e lyric it was fine. When that went away all hell broke loose and the end for me. I have never heard a pop or tick ever

So maybe I am lucky. But like you I found a way to input the I2S over HDMI and that made this dac very good. Although not all here agree , but this is fine as it did for me.



Al


#20

Well, i believe that is not the proper way to solve a problem presenting a new hardware that cost

sa much as the PERFECT WAVE.

I could be agree at least if customers should pay something like a repair, but here peoples, PS AUDIO stated: ALL RIGHT, WE ARE NOT ABLE TO SOLVE THE PROB ON THAT MACHINE, CREATE A NEW ONE BETTER :-q



A move, that i completly disagree!!!



Just my opinion!!!



for ending answering to wijnand , i bought a NAS and i am not ABLE to MOVE the IMAC near the DAC.

I spent money for the bridge and for passing ethernet cables though the walls etc…



Thanks